Customer Support Administrator

About the role

**About the company:**

Proudly family owned with a long\-standing history dating back to 1979, PULSAR® has preserved its vision in pushing the boundaries of manufacturing innovation \- supplying working professionals with high\-performance apparel, including high\-visibility clothing and protective workwear. PULSAR® is a leading brand in certified, high\-visibility protective apparel, operating with four factories worldwide, collaborating with premier distribution partners and selling over 5 million garments to date.

Today, PULSAR® is recognised as a global leader in high\-visibility clothing and high\-performance protective workwear, with its certified, technologically advanced apparel designed to protect wearers from all elements and potential workplace hazards. An experienced PULSAR® design team continues to refine it’s extensive line of protective clothing products, with renowned collections .

Following decades of innovation, PULSAR® remains committed to making working life safer and more comfortable for professionals across a breadth of industries, and the brand shows no signs of standing still.

To learn more visit – **www.pulsaruk.com**

**Responsibilities:**

* To always provide customer service excellence to all contacts through all channels of communication. * Accurate processing of orders, stock enquiries, samples, returns and queries, using daily reporting tools available to ensure a high level of accuracy. * Ensure all communication/interaction with customers is accurately recorded within the relevant IT systems and all IT systems are up to date and accurate. * Take ownership of customer enquiries and complaints through first call resolution, responding to them in a timely manner and proactively following them through to a satisfactory resolution, referring to Team Supervisor as required. * Communicate and co\-ordinate with other departments within the business to ensure that our customers receive the best experience possible. * Point of contact for first\-line enquiries from Account Managers * Shadowing of the key stakeholders to ensure you maintain a good understanding of the current practices/trends within the workwear industry. * Identify any areas where we can improve our processes and procedures in order to provide our customers with the best customer experience. * Any other reasonable duties which may be required by management from time to time.

**Requirements:**

* Passionate about delivering customer service excellence * Excellent communicator and listener * Excellent written communication skills * Able to work on own initiative as well as being a key team player * Attention to detail and accuracy * Able to work well under pressure in a very fast paced environment * Ability to organise and prioritise your own workload * Problem solving and conflict resolution skills

**Our Company:**

PULSAR® is based in Worcester, just off junction 7 of the M5 with excellent modern facilities.

We offer a huge range of benefits but here are some of the headlines:

* Competitive salary * 37\.5hrs a week between 09:00 \>17:00 Monday to Friday * Hybrid (4:1\) and flexible working 23 days holiday (increasing with service) plus B/H and a day off for your birthday * Learning and development opportunities

As part of our company, you will enjoy working with a team of incredibly passionate, fun people, have the opportunity to contribute innovative ideas direct to the executive leadership team and progress your career. At PULSAR® we are committed to recruiting and retaining a diverse workforce with an equitable, inclusive environment.

Pay: £26,000\.00\-£26,812\.00 per year

Benefits:

* Casual dress * Company events * Company pension * Cycle to work scheme * Free parking * Work from home

Work Location: In person