Sales & Support Engineer

Docklands, VIC, AUOn-siteIndividual contributorFound today
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  • Provide technical sales and customer support for industrial automation equipment, including PLCs, HMIs, VFDs, servo drives and related components.
  • Review customer requirements, identify suitable products, recommend replacements or alternatives, and assist with technical quotations.
  • Diagnose, troubleshoot, configure and program PLCs, HMIs, drives and industrial control systems.
  • Perform hands-on testing, fault-finding, basic electronic repairs and refurbishment of automation equipment.
  • Assist with PLC/HMI program backups, transfers, configuration and commissioning.
  • Interpret electrical schematics, wiring diagrams, technical datasheets and equipment specifications.
  • Support product inspections, technical verification, warranty assessments and quality documentation.
  • Work closely with the sales team, suppliers and customers to resolve technical issues and identify sales opportunities.

1. Genuine hands-on PLC and automation experience

Someone who can independently diagnose faults, connect to PLCs, back up programs, configure drives and test equipment. This is the most difficult capability to replace.

2. Customer-facing commercial skills

Someone who understands that technical expertise should help win orders, solve customer problems and build repeat business- not someone interested only in engineering projects.

3. Electronics troubleshooting and repairs

The ability to investigate faulty PCBs, drives, modules and other legacy equipment would be a significant advantage, especially for your refurbishment services.

Skills & Experience

  • 1 to 4 years of Experience.
  • Practical experience in industrial automation, electrical/electronics engineering, mechatronics or a related technical field.
  • Hands-on knowledge of PLCs, HMIs, VFDs, industrial control systems and automation components.
  • Experience with Siemens, Allen-Bradley/Rockwell, Schneider, Mitsubishi, Omron or similar automation platforms.
  • Ability to troubleshoot equipment faults, interpret electrical drawings and work independently on technical problems.
  • Experience in PLC programming, drive configuration, testing or industrial equipment repairs.
  • Strong communication and customer service skills, with an interest in technical sales.
  • Resourceful, commercially minded and comfortable working across multiple brands and technologies.
  • Relevant engineering qualification preferred; practical industry experience will also be considered.
  • Experience with PCB-level troubleshooting, industrial networking or obsolete automation equipment is highly regarded.
  • Full Australian working rights required.

Pay: $30.00 – $40.00 per hour

Expected hours: 15.0 per week

Application Question(s):

  • Do you have an Australian Driving License? The job may require you to travel to client location from time to time.

Work Location: In person

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Precision Logic and ControlSales & Support Engineer
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