Business Office Manager

About the role

**Business Manager**

**Primacare™ Living Solutions** is a privately held Canadian long\-term care operator based in Toronto. We put people first by delivering exceptional care and fostering a progressive, supportive workplace. As an accredited member of CARF and OLTCA, we lead innovative approaches to senior living. Building on the Meaningful Care Matters® Butterfly Model, we have advanced dementia care through **Albert’s Journey**—a program that blends person\-centred practices, family engagement, and tools like **ALL\-B**, our AI assistant. The program integrates leading frameworks (DementiAbility, GPA, U\-First, PIECES) and incorporates insights from **The Albert Project**, our VR research demonstrating clinically significant benefits for residents with moderate to severe dementia. Together, these innovations reduce documentation time, standardize best practices, and support dignified, emotion\-focused care for residents with dementia and responsive behaviours.

**What We Offer!**

· a work environment that is respectful, supportive, and safe

· access to professional development training and mentoring opportunities

· competitive compensation

· Benefits and RRSP plan

**Your Opportunity!**

· Reporting to the Executive Director, the **Business Manager** is responsible for overseeing business functions within the home, managing account payable, managing and maintaining resident trust accounts and ensuring legislative and regulations are in place and upheld.

**Key Responsibilities and Skills:**

· Overseeing the business office functions including reception

· Administrative support to the Administrator

· Processing accounts payable, receivable and payroll

· Employee benefits administration

· Resident trust accounts and banking

· Establishing and maintaining business files and records

· Contribute to the quality management program for the business office ensuring required outcomes are achieved

· Ensure all legislative requirements are met

· Liaise with staff, residents and members of the public utilizing exceptional customer service skills

· Contribute to a home environment for residents that ensures the values of Primacare™ Living Solutions are maintained and upheld.

· General accounting, payroll and advanced computer skills

· Conflict resolution

· Excellent interpersonal, communication (oral and written) and organizational skills

· Initiative, good judgment and supervisory abilities

· Understanding and empathy for the needs of seniors and or the disabled

**Qualifications:**

· Diploma/degree in accounting; business administration; bookkeeping

· Experience in a computerized environment; ability to learn new software

· Knowledge of business office systems

· Must have a working understanding of banking practices, accounts payable, accounts receivable and ADP WFN Pay

· Knowledge of Staff Schedule Care would be an asset

· Ability to speak, read and write English and to follow oral and written directions

· Minimum of 2 years of related experience

· Experience in a Long\-Term Care Home preferred

· Proof of full immunization (2 doses) against COVID\-19

· A Criminal Records and Vulnerable Sector Screening check to the satisfaction of Primacare™ Living Solutions.

*Primacare Living Solutions Inc. is an equal opportunity employer and welcomes applications from all interested parties. We are pleased to accommodate individual needs of job applicants throughout the recruitment and selection process in accordance with the Ontario Human Rights Code and the Accessibility of Ontarians with Disabilities Act, 2005 (AODA). If you require accommodation at any time throughout the recruitment process, please speak with the Hiring Manager.*

***This posting is for a current vacancy.***

***Artificial intelligence (AI) may be used as part of the applicant screening process.***

Pay: $60,000\.00\-$65,000\.00 per year

Experience:

* Point Click Care: 2 years (preferred) * Long Term Care: 2 years (required) * Office management: 2 years (required)

Work Location: In person