Operations Supervisor

About PrimaCure

PrimaCure is a Korean skincare and scalp-care company with international operations. Our Philippines team supports the coordination, documentation and execution required to develop and operate our overseas markets.

About the Role

We are looking for an organized, analytical Operations Supervisor who can take responsibility for an operational issue from initial investigation through to confirmed completion. You will work directly with the CEO, coordinate external service providers and work with colleagues to resolve outstanding matters in an organized and timely manner.

You must be able to understand an unfamiliar situation, identify the information needed, ask precise questions, recommend a practical way forward and carry out the necessary actions. Ownership includes checking that the issue has actually been resolved and keeping management informed throughout.

Key Responsibilities

• Investigate operational problems, establish the exact requirements, identify missing information and prepare a practical plan with clear owners and deadlines.
• Coordinate with banks, accountants, couriers, freight providers, warehouses, suppliers and other service providers across international markets.
• Manage operational documentation and follow-up for banking administration, shipping arrangements, warehouse onboarding and company administration.
• Contact the appropriate people, use calls when needed, escalate delays and secure clear written answers and confirmation of completion.
• Coordinate work with relevant colleagues, establish clear responsibilities and deadlines, monitor progress and check completed work against the agreed requirements.
• Coordinate regulatory and Shopify deliverables with the relevant specialists, identifying dependencies and preventing avoidable delays.
• Maintain an organized tracker showing each assignment, owner, deadline, current status, obstacle, next action and completion evidence.
• Provide concise weekly reports and recommendations to the CEO; flag urgent issues and likely missed deadlines early.
• Create practical procedures and checklists so completed solutions can be repeated reliably.

Qualifications and Application

Required Experience and Capabilities

• At least 2 years of relevant experience in operations, process improvement, quality assurance, logistics, supply chain or project coordination. We are primarily seeking candidates with 2-5 years of experience
• A record of owning assignments through completion in at least one substantial previous position; experience across one or two relevant roles is preferred.
• Experience coordinating other employees or project contributors, setting deadlines and following up on delivery. Formal supervisory experience is an advantage.
• Strong written and spoken English, including the ability to write clear business emails and hold productive calls with external partners.
• Ability to read an unfamiliar email chain or document, identify the outstanding issue, ask precise questions and recommend the next steps.
• Strong attention to detail, organization and practical problem-solving, with reliable use of Excel or Google Sheets and shared document tools.
• Ability to manage several priorities, acknowledge messages promptly during agreed working hours and communicate delays before deadlines are missed.
• Must currently reside in Metro Manila.

Preferred Background

• Bachelor's degree in Industrial Engineering. Related degrees in Operations Management, Supply Chain, Business Administration or another relevant field will also be considered.
• Experience in manufacturing, automotive components, quality systems, continuous improvement, international logistics or a growing business with several operational functions.
• Exposure to supplier coordination, corrective actions, root-cause analysis, SOP development or project tracking.
• Experience working with overseas service providers, import or export documentation, couriers or third-party warehouses.
• You are not expected to be a pharmacist, accountant or Shopify developer. You must be able to work effectively with these specialists, understand their operational requirements and ensure agreed work is completed.

How to Apply

Apply through Indeed with your updated CV and completed screening answers. Include a concise example of an operational problem you personally resolved, explaining the issue, the actions you took and the final outcome. Shortlisted applicants will complete a brief practical exercise and interview.

Pay: Php35,000.00 - Php40,000.00 per month

Benefits:

• Flexible schedule
• Flextime

Work Location: Hybrid remote in Taguig

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