Assistant Manager Operations

About the role

Responsibilities: * Manage day\-to\-day operations, ensure SLA delivery, and lead a team handling policy administration while aligning with business goals and compliance standards. * Implementing the organizational strategy and aligning the efforts towards the collaborator’s business requirement. * Improving the customer service standards continuously and developing an environment of creativity and automation within the team. Always ensuring the audit preparedness of the unit. * Understanding and implementing PGS strategic initiatives/business objectives in collaboration with the leaders. * Escalate issues which cannot be resolved by the team. * Provide the team with a vision of the business objectives. * Interpret the procedures and implement the newly onboarded processes in accordance with plan provisions and state \& federal regulations. * Strive for team consensus and win\-win agreements. * Work actively and closely to devise plan around meeting defined Service Level Agreements. * Forms relationships to expand networking opportunities. * TNA and training management for the team. * Ensure to provide opportunities for coaching, mentoring, and providing feedback to staff and management regarding training and learning. * Create and monitor the action plans for under\-performance Provide status reporting of team performance. * Create an environment oriented to trust, open communication, creative thinking, and cohesive team effort. * Ensure discussions and decisions lead toward closure. * Maintain healthy group dynamics Intervene when necessary to aid the group in resolving issues Encourage creativity, risk\-taking, and constant improvement Recognize and celebrate team and team member accomplishments and exceptional performance. * Serve as a focal point to communicate and resolve interface and integration issues with other teams.

Qualifications: * Bachelor's / Master's degree. * An equivalent of 12 years of work experience, plus 2\+ years related work experience required (financial services, insurance industry (Domestic / US/ Abroad), insurance onboarding / asset management * Previous work experience in direct / indirect people management roles / responsibilities. * Team handling experience is must Prior work experience in policy administration \- group insurance is preferred (however formal training will be provided)

Additional Information:

Must have skills* Ability to maintain confidentiality. Ability of effective stakeholder management. * Ability to maintain a high degree of accuracy and pay strict attention to detail. * Excellent written and verbal communication skills Willingness to work in rotational shift * Demonstrated flexibility to adapt to changes in procedures and job assignments * Ability to work independently and seek solutions to problems Prioritization skills in order to schedule work to meet deadlines * Well\-developed analytical skills to evaluate and resolve appropriate course of action * Demonstrated ability to analyze detailed information, issues, situations, and procedures to develop effective solutions. * Ability to work independently and seek solutions to problems. Ability to follow detailed instructions and make independent decisions.