About the role:
An experienced and strategic E-commerce Manager to oversee and drive online sales performance across multiple e-commerce platforms including Shopee, Lazada and etc. Commercial driven e-commerce leader who is ready to build, scale and grow our digital commerce business across Malaysia.
Key Responsibilities:
- Develop and implement the overall e-commerce strategies aligned with business goals.
- Identify market trends and expansion opportunities across key platforms and markets.
- Drive e-commerce revenue growth.
- Direct and optimize the performance and daily operations of e-commerce platform ensuring seamless execution and growth.
- Monitor and maintain store health by enforcing platform, compliance standards and analyzing seller performance metrics.
- Optimize product listings, pricing, and promotions to drive traffic and conversion.
- Plan and execute marketplace promotions, vouchers, bundles and participation in mega campaigns.
- Plan, execute and optimize paid ads on Shopee and Lazada, monitoring cost efficiency and adjusting campaigns to improve performance.
- Ensure all the products information and description accuracy and consistency across all platforms.
- Coordinate demand forecasting, inventory, allocation, stock availability, fulfillment, logistics and marketplace, SLA performance, while enhancing the online customer journey, CRM, customer engagement, reviews, retention and repeat purchase.
- Analyze sales, traffic, conversion campaign performance, customer behavior and profitability; manage e-commerce budgets, advertising spend ROI/ROAS, while monitoring market trends and identifying new growth opportunities.
Qualifications:
- Bachelor's Degree in E-Commerce, Digital Marketing, Business Marketing, Commerce or related discipline.
- Minimum 4–6 years of relevant e-commerce / digital commerce experience.
- At least 2–3 years in managerial or leadership capacity preferred.
- Strong hands-on experience managing marketplaces such as Shopee, Lazada and TikTok Shop.
- Experience managing online sales targets and commercial budgets.
- Strong end-to-end knowledge of e-commerce, including marketplace operations, digital and performance marketing, online merchandising, analytics, pricing and promotions, inventory planning, customer journey, CRM, SEO/SEM, paid media, marketplace advertising, reporting and forecasting.
- Relevant professional certifications in digital marketing / e-commerce will be an advantage.
- Experienced in medical supplies, pharmaceutical or related industries will be an advantage.
Pay: RM6,000.00 - RM8,000.00 per month
Benefits:
- Maternity leave
- Opportunities for promotion
- Parental leave
- Professional development
Education:
- Bachelor's (Required)
Experience:
- E-commerce: 4 years (Required)
- managerial/ leadership: 2 years (Required)
Location:
- Ipoh (Required)
Work Location: In person
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