JOB TITLE: ASSISTANT MANAGER – OPERATIONS LOCATION: BENGALURU REPORTING TO: GAYATHRI / MANAGER – OPERATIONS FUNCTION: PROPERTY MANAGEMENT OPERATIONS
ABOUT PROPERTYANGEL
PropertyAngel is a professional property management company managing residential properties for owners located across India and overseas. We act as the owner’s “Second Landlord,” managing the complete rental lifecycle—from tenant move-in and rent collection to maintenance, inspections and exits.
ROLE OVERVIEW
The Assistant Manager – Operations will supervise the day-to-day management of an assigned property portfolio and support a team of Account Managers and coordinators.
The role combines hands-on operational execution, customer communication, team supervision and coordination with multiple internal departments.
KEY RESPONSIBILITIES
Portfolio Operations
- Monitor all activities relating to assigned vacant and tenanted properties.
- Ensure timely completion of onboarding, move-ins, maintenance, inspections, renewals and exits.
- Track rent, deposits, association payments, documentation and other pending property matters.
- Ensure that owners and tenants receive regular updates without needing repeated follow-ups.
- Review open tasks daily and follow through until closure.
Team Supervision
- Guide Account Managers and coordinators in managing their assigned portfolios.
- Conduct daily task reviews and follow up on overdue or high-priority matters.
- Help team members draft clear and professional customer communication.
- Escalate risks and unresolved matters to the Operations Manager at the appropriate stage.
- Support induction and training of new team members.
Customer and Escalation Management
- Handle first-level owner and tenant escalations.
- Speak with customers to understand concerns and propose practical solutions.
- Coordinate with maintenance vendors, tenant acquisition, accounts and legal teams.
- Ensure all commitments, discussions and resolutions are recorded in the company’s systems.
Process Compliance
- Maintain accurate property, owner, tenant and contract information.
- Ensure Zoho tasks and records are updated correctly and on time.
- Follow operational checklists, approval processes and communication standards.
- Identify recurring problems and recommend process improvements.
KEY PERFORMANCE INDICATORS
- Timely closure of assigned tasks
- Accuracy and completeness of system updates
- Owner and tenant response times
- Resolution of first-level escalations
- Portfolio occupancy and vacancy follow-up
- Customer retention and renewals
- Team productivity and process compliance
- Reduction in overdue and reopened tasks
REQUIRED EXPERIENCE AND SKILLS
- 5–6 years of experience in operations, property management, hospitality, customer service or a similar role.
- Experience supervising a small team or coordinating work across multiple people.
- Strong follow-up and execution skills.
- Clear written and verbal communication.
- Ability to handle demanding customers professionally.
- Good attention to detail and comfort with documentation.
- Working knowledge of CRM, ticketing or workflow-management systems.
- Ability to prioritise multiple urgent requirements without losing accuracy.
EDUCATION
Graduate degree in business administration, operations, hospitality, real estate or a related field.
WHAT WE ARE LOOKING FOR
A hands-on and organised professional who follows through on commitments, communicates proactively and is ready to grow into a larger operations leadership role.
Pay: ₹50,000.00 - ₹55,000.00 per month
Benefits:
- Flexible schedule
- Provident Fund
Work Location: In person
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