Job Summary:
In accordance with the Mission, Vision and Values, and strategic directions of Provincial Health Services Authority, patient safety is a priority and a responsibility shared by everyone at PHSA, and as such, the requirement to continuously improve quality and safety is inherent in all aspects of this position.
Reporting to a Director or Manager, Health Emergency Management BC (HEMBC), and operating as the internal project management office for the assigned team, the Specialist provides advice and guidance to health authority leadership, management and staff, as well as internal HEMBC team members who support emergency management in assigned geographic or program portfolios. The Specialist works closely with health authority senior leadership, advising on emergency management matters and facilitates emergency operations centre activities during emergency events. The Specialist consults with a range of internal and external partners, including partners from the Ministry of Health (MoH), Provincial Health Services Authority (PHSA), Emergency Management and Climate Readiness (EMCR), local governments, Indigenous communities, First Nations Health Authority, and community partners to ensure appropriate integration of HEMBC planning activities with similar activities across the provincial healthcare system.
The Specialist contributes to the development of the program budget, strategic priorities for the assigned team, as well as the health emergency management portfolio for the Health Authority. The Specialist develops, recommends, and implements integrated emergency management plans; leads site/sector emergency plans standards, ensuring alignment with corporate and provincial plans and established policies and procedures. Leads, organizes or participates in exercise programs, education and training for the assigned area.
Duties/Accountabilities:
- Leads and/or project manages multi-stakeholder/cross sector projects specific to the development, implementation, maintenance and evaluation of the assigned emergency management program, based on accreditation, international standards and best practices. Identifies and recommends activities and resources to support continuous improvement and innovation projects in emergency management, while ensuring compliance with policies and agreements.
- Works with health authority leadership in addition to leadership from external organizations such as local governments and government ministries to negotiate the direction of projects and initiatives with the parameters established by the HEMBC senior leadership team. Leads provincial projects, negotiating with leadership to set the direction of the specific project and come to consensus on priorities and timelines such as the Health Authority Patient Relocation project.
- Provides advice and guidance to health authority leadership, ensuring that emergency management principles are central to decision-making with the goal to minimize impacts on the health system. Makes recommendations to HEMBC’s leadership team on ways to improve emergency management in the health system.
- Leads regional or provincial responses during emergencies, including providing subject matter expertise and decision support to senior leadership (including when to activate/deactivate Regional Emergency Operations Centres), ensuring a coordinated response to and recovery from events. Leads and guides teams, including providing guidance, direction, and support for the purpose of limiting impacts of emergencies on health authority operations. Facilitates debrief and after-action review processes following emergency exercises and responses, and tracks implementation of recommendations.
- Supports inter and intra health authority collaboration to determine emergency management strategies; supports regional plan development, implementation and maintenance to ensure continuity, consistency and standardization of strategies across the region and province. Represents HEMBC and health authorities on committees with a wide variety of health sector and external partners, at the executive and regional levels. Supports emergency management communication linkages across / between sites and programs, between health authorities, with the Ministry of Health, and with external (non-health) partners as the emergency management liaison.
- Leads knowledge management processes to provide a common structure and organization scheme to support organizational objectives. Act as knowledge brokers; support and leverage the expertise and knowledge of various teams, the health authority staff, and community partners by sharing information, making tools and resources easily available to staff, and promote learning and development to enable partners to provide patient care during emergencies. Conducts audits on information and access, and recommends improvements and optimizations to increase information access for stakeholders.
- Leads regional planning efforts based on current, emerging, and urgent risks, to support mitigation, preparedness, response and recovery efforts, including hazard-specific planning (i.e. tsunami) and planning for climate related hazards (i.e. seasonal hazards).
- Assists with quality and safety, and evaluation initiatives, including accreditation and auditing assessments, as well as assessing and reporting on the progress of meeting recommendations.
- Partners with health authority communications and education leads, and other subject matter experts, to create engaging communications, presentations, and learning campaigns, using a variety of media, to increase emergency management knowledge, engagement, and preparedness across multiple organizations.
- Develops and provides emergency management education and training sessions; maintains and delivers plans for exercising and the testing of applicable health emergency plans to measure plan effectiveness and to identify mitigation.
- Contributes to the development and management of the portfolio’s budget, to ensure expenditures fall within budgetary guidelines. Leads the development of project proposals, including developing and managing project budgets.
- Performs other related duties as assigned.
Qualifications:
A level of education, training, and experience equivalent to a bachelor’s degree in emergency management, project management, public health, health sciences, business administration, climate sciences, and/or a related field and five (5) years’ recent related experience in a large institutional or campus environment, including two
(2) years’ experience managing business continuity and/or emergency management programs in a large complex multi-site environment.
Demonstrated knowledge of emergency management and business continuity issues in a health care setting.
Demonstrated knowledge of the standards, systems and response agencies related to emergency management and the health care system.
Strong interpersonal, customer relations, communication and facilitation skills to develop and maintain strong relationships with key stakeholders and lead a variety of complex and integrated initiatives.
Demonstrated commitment to change and process management and experience in implementing large initiatives and leading change management strategies across complex and dynamic healthcare systems.
Expertise with health system information, program evaluation, health services operations and the external healthcare environment to appropriately analyze complex information, research and policy mandates.
Demonstrated ability to successfully apply project management methodology and principles.
Excellent interpersonal and negotiations skills including the ability to present to a wide range of individuals, groups and stakeholders at various leadership levels.
Ability to build and maintain effective working relationships with a variety of internal and external stakeholders. Ability to develop and deliver training, education programs and/or workshops.
Ability to work independently, exercise judgment to resolve problems/issues, contribute as a member of a team. Ability to organize and prioritize work, and adapt to changing program and health authority needs.
Ability to utilize project management frameworks, approaches, software, and tools and resources. Knowledge of, and ability to support the use of complex communication systems in an emergency.
Demonstrated ability to be flexible in adapting to and working with a variety of situations, individuals and groups and respond to changing organizational priorities.
Demonstrates a commitment to learning and self-development; partaking in professional development opportunities and acquiring new knowledge and skills.
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