- Handle all forms of correspondence, inquiries, and complaints from Mandarin-speaking clients via email, phone, and chat professionally and promptly
- Act as an extension of the sales team in communicating with Mandarin clients for order follow-up, initial negotiations, and transaction management
- Build and maintain long-term relationships with Mandarin clients
- Represent the company's positive image in every client interaction
- Manage administrative documents and daily reports required for operational continuity
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