- Full WFO - Kapuk, Jakarta Utara
- Memastikan seluruh issue teknis ditangani sesuai SLA dan standar layanan.
- Menangani eskalasi teknis, incident management, dan problem resolution.
- Melakukan monitoring sistem, analisis log, serta root cause analysis untuk issue berulang.
- Menyusun dan mengembangkan SOP, workflow support, serta knowledge base.
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