- Melakukan pendekatan persuasif dan penagihan konsumen yang memiliki keterlambatan pembayaran >90 hari
- Melakukan pemberian SP kepada konsumen yang mengalami keterlambatan pembayaran
- Menjaga hubungan kerja yang baik dengan konsumen dan pihak terkait (ormas, eksternal / professional collector, mata elang, dll)
- Melakukan penarikan barang jaminan konsumen yang bermasalah
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