Key Responsibilities:
- Monitor security events and alerts 24/7 using SIEM and other security monitoring platforms.
- Perform initial triage and investigation of security alerts to determine potential threats.
- Analyze and distinguish between false positives and real security incidents.
- Escalate validated incidents to SOC Level 2/Level 3 teams when necessary based on escalation procedures.
- Perform basic incident containment actions following established incident response procedures.
- Document incidents, maintain ticket updates, report and ensure proper record keeping in the ticketing system.
- Follow incident handling SOPs and ensure response activities meet defined SLA requirements.
- Track and follow up on incidents to ensure timely resolution and closure.
- Intensively cooperate with L2, Regulator and End User to follow-up incident handling.
- Facilitate online collaboration (Teams / Zoom) with others party if critical incident happens.
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