About PT. Infomedia Nusantara
PT Infomedia Nusantara is a subsidiary of PT Telkom Indonesia, specializing in Business Process Outsourcing (BPO) with core services in Customer Relationship Management (CRM) and Shared Service Operations (SSO). Infomedia manages business processes for 600+ companies across multiple industries and holds approximately 53% market share in Indonesia’s contact center industry, making it the market leader nationwide. [infomedia.co.id]
With 22+ years of experience managing large-scale contact centers, Infomedia has transformed into a Digital CX Partner, offering modern digitalized BPO solutions such as omnichannel contact centers, data management, digital marketing, and cloud-based business services.
Position: Operations Manager
What You Will Do:
- Lead and manage daily contact center operations.
- Coordinate with internal and external stakeholders to deliver high-quality service outcomes.
- Provide insightful operational and analytical reports to support strategic decisions.
What We’re Looking For:
- 5–7 years of experience in a BPO/contact center environment (must-have).
- 3–5 years of operational management experience in BPO/contact center operations.
- Strong leadership experience managing large-scale teams with client-facing responsibilities.
- Strategic thinker with strong execution capability.
- Proven experience in team building and managing operational, organizational, and financial functions.
- Demonstrated ability to coach and develop team members.
- Holds an accredited contact center industry certification (local or international).
Reporting Line:
- External: Client
- Internal: Head of Department & Vice President
Job Types: Full-time, Contract
Experience:
- Operasional Manager Contact Center: 1 year (Required)
Work Location: In person
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