Tanggung Jawab
- Menangani kendala IT melalui sistem tiket, WhatsApp, telepon, maupun tatap muka, termasuk troubleshooting, penyelesaian tiket, dan eskalasi jika diperlukan
- Melakukan instalasi, konfigurasi, perbaikan, dan preventive maintenance perangkat hardware, software, serta aplikasi operasional seperti ERP, SAP Business One, dan POS.
- Mengelola dan memelihara infrastruktur jaringan LAN, Wi-Fi, internet, VPN, MikroTik, router, switch, access point, serta CCTV/NVR.
- Mengelola keamanan IT, backup data, antivirus, hak akses pengguna, inventaris aset IT, stok perangkat, dan dokumentasi aset.
- Mendukung kebutuhan IT operasional kantor, pabrik, dan outlet, termasuk pembukaan outlet baru, relokasi, implementasi sistem, penyusunan SOP, serta laporan berkala.
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