- Mengelola dan memastikan operasional IT infrastructure dan system berjalan stabil, aman, dan optimal.
- Mengawasi server, network, database, cloud, storage, backup, dan IT security.
- Melakukan monitoring dan troubleshooting terhadap system, network, hardware, maupun software.
- Memastikan availability, performance, dan security seluruh IT infrastructure.
- Mengelola IT asset, vendor, lisensi, dan kebutuhan infrastructure.
- Memimpin tim IT dalam menangani incident, maintenance, dan technical support.
- Menyusun dan memastikan implementasi SOP, dokumentasi, backup, dan disaster recovery plan.
- Berkoordinasi dengan user/departemen terkait untuk mengidentifikasi kebutuhan dan menyelesaikan masalah IT.
- Mengelola dan mendukung project IT, system improvement, automation, dan digitalization.
- Membuat laporan, evaluasi, dan improvement plan untuk meningkatkan reliability dan efisiensi IT
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