Digital Operations Director

About the role

**About the client....**

Reckitt is a world leading consumer health \& hygiene organisation and includes some iconic household name brands across its portfolio, including Durex, Finish, Strepsils, Dettol, Vanish, Enfamil, Nurofen and Gaviscon.

Since 2010, Zenith has been one of Reckitt’s global media agencies of record. Globally our assignment covers a bespoke digital buying and activation partnership, advanced digital consultancy, including advanced media technology, ad operations, and multiple industry first initiatives aimed at delivering on the client’s 2026 vision and beyond.

**About the role....**

The Reckitt client team consists of 2 key units.

Our tight knit Central team based in London is responsible for client partnership success and overall program delivery comprises of a business team, digital, operations and platform channel experts. This central team is supported by 50\+ channel and activation specialists based in India \& Latam delivery centres responsible for campaign activation and performance.

The central team and delivery centres collaborate closely and the Global Operations Director is a pivotal role ensuring the completed ecosystem operates seamlessly and at maximum efficiency.

The Digital Operations Director, as a key member of the team, will work closely with the Digital Hub Lead and Global Business Director and be responsible for ensuring delivery of seamless digital operations on day\-to\-day activities for 30\+ markets across Europe, the America’s and Asia Pacific as well as working on key strategic projects.

You will be the key contact with global Reckitt clients, external partners and colleagues across Publicis Groupe, locally and globally.

Reckitt is a marquee Publicis Media account and a client with a bespoke operating model, high expectations, demanding excellence, innovation and first class thinking. This role is an opportunity to work with one of the most successful FMCG businesses of the last 20 years and partner with the client to deliver the world’s best media and digital marketing programme

**About the work....**

**Operations \& Governance**

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**Create and govern processes, operational playbooks and daily operations based on Global Operating Model. Ensure seamless delivery across all campaigns managed by central teams in London and delivery hubs based in India and Latam**

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**Ensure operational excellence and consistency in processes across delivery hubs in London, India \& Latam. Adopt AI and automation to accelerate delivery and ensure efficiency**

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**Own operations and process deployment across Central team and delivery hubs. Ensure best practices are adopted and followed. Identify and spearhead training requirements and programs to ensure rigorous operating standards are followed**

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**Oversee weekly, monthly and quarterly connects with client leads, channel teams \& delivery teams to ensure operations compliance and discuss campaign status, flag roadblocks and prioritise urgent requests**

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**Deliver on key operational and efficiency metrics, a critical success parameter of our client partnership**

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**Work with internal stakeholders (global teams and delivery centres) and global clients to create a seamless operating ecosystem across all stakeholders. Onboard new stakeholders, identify efficiency opportunities and streamline end to end ways of working**

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**Work with the internal and external Finance PoC’s to ensure seamless Finance operations and timely media reconciliation and billing across markets.**

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**Be the key lead for overseeing, onboarding and ensuring utilization for workflow management and other Media tools**

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**Strategic Projects**

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**Be the bridge between client teams, business stakeholders and internal Publicis Practices team**

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**Understand the media, tech and retail maturity roadmaps outlined for the client and work with stakeholders to ensure project progress**

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**Create project management frameworks, ensure delivery and ops governance across these strategic projects ranging from AI tool deployments, AdTech, eRetail, Advanced Media Buying, Production and others, depending on business priorities**

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**Stakeholder Management**

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**Inform senior business and client stakeholders regarding operations delivery, performance across key metrics and AI opportunities to scale operations efficiency and effectiveness**

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**Manage the relationship with the wider Operation teams and business leads across the agency and support critical requirements**

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**What you need to succeed....**

* Prior experience of working within a global/regional setup * Fair understanding of Media and Digital including Search, Social, Programmatic, Retail Media and new age media avenues * Proven experience managing multiple stakeholders * Experience in account management; global client responsibilities are valued * Proven record to create, deliver and ensure governance of global digital operations and ways of working * Experience in leveraging AI and Automation to accelerate operations and enable strong governance * Prioritization, time management and attention to detail * Negotiation skills (key as SLAs will be challenged constantly) * Professional, ambitious, driven and team player * Strong communication skills – both written and oral skills; be able to communicate clearly across senior and mid\-management stakeholders * Dynamic and strong headed with the ability to challenge status quo, champion a new proposition and collaborate with internal and client stakeholders for fulfilment * Willingness to learn, take up new initiatives and excel in unstructured situations

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