Supply Chain & Operations Manager – Pump Haircare
Chatswood, NSW | Full-time | Reporting to the CEO
About us
Pump Haircare is an Australian haircare brand that makes salon-quality products for everyday use. We sell through our own online store, retail and wholesale partners in Australia, New Zealand and overseas. As we grow, we’re looking for a hands-on Supply Chain & Operations Manager to own our operations from purchase order to the customer’s door.
The role
Reporting directly to the CEO, you’ll run our end-to-end supply chain and help shape the strategy behind it. This is an individual contributor role: you won’t have direct reports, but you’ll work closely with the executive team, our contract manufacturers, suppliers and 3PL partner. Your key responsibilities will include:
- S&OP: running and improving our sales and operations planning process across supply, demand, inventory, new product development (NPD) and SKUs
- Planning and purchasing: forecasting demand, raising POs and holding suppliers to on-time-in-full (OTIF) delivery of finished goods and components
- Production scheduling: scheduling production jobs with contract manufacturers and tracking component usage
- Vendor management: leading supplier relationships, building the annual procurement plan, managing pricing and quality, and sourcing new suppliers and packaging
- Logistics and fulfilment: managing our 3PL and freight across ANZ and overseas (ocean, road and B2C), negotiating rates, and pallet management
- Systems: owning Cin7 for inventory, purchasing and stock control, and keeping data accurate across Cin7, Shopify, and our 3PL
- Regulatory compliance: making sure all products, components and packaging meet Australian regulatory requirements, including for TGA-regulated products, and keeping supplier contracts and SLAs current
- NPD support: helping with new product development across ingredients, components and packaging
About you
- You have proven experience managing supply chain operations end to end, ideally in FMCG, beauty or personal care
- You have a strong working knowledge of demand planning, purchasing, logistics and supplier relationship management
- You’ve used Cin7 or a similar inventory management or ERP system (Cin7 experience is a big plus)
- You’re comfortable with e-commerce fulfilment and working with a 3PL (Shopify experience is a plus)
- You’re commercially minded and analytical, with excellent attention to detail
- You’re a confident communicator and negotiator who builds strong supplier relationships
- You’re self-directed and stay calm under pressure, and you approach change positively
- A tertiary qualification in supply chain, logistics, science or business is preferred
Pay: $70,000.00 per year
Work Location: In person
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