Key ResponsibilitiesA. Implementation Planning and Project Management
- Lead end-to-end implementation projects for HIS, EMR, and other healthcare software solutions.
- Develop project plans, implementation schedules, milestones, resource plans, and deployment strategies.
- Define project scope, deliverables, responsibilities, dependencies, and acceptance criteria.
- Monitor project progress and ensure implementation activities are completed within agreed timelines and budgets.
- Identify project risks, issues, and dependencies, and implement appropriate mitigation plans.
- Provide regular project status updates, progress reports, and escalation reports to senior management.
B. Client and Stakeholder Management
- Serve as the primary point of contact for client stakeholders throughout the implementation lifecycle.
- Engage with hospital management, doctors, nurses, pharmacists, laboratory personnel, and administrative teams to understand operational requirements.
- Conduct project kick-off meetings, requirements workshops, progress meetings, and implementation reviews.
- Manage client expectations, resolve concerns, and ensure alignment between business requirements and system capabilities.
- Coordinate with internal technical and operational teams to address client requirements and implementation challenges.
- Maintain strong client relationships and promote customer satisfaction throughout project delivery.
C. Requirements Analysis and Solution Delivery
- Oversee requirements gathering, business process analysis, workflow mapping, and solution design.
- Ensure healthcare operational workflows are accurately translated into system configurations and functional specifications.
- Coordinate with development and product teams on system customisation, enhancements, and integration requirements.
- Review functional specifications, implementation documents, and solution proposals.
- Ensure implemented solutions meet approved business requirements and operational needs.
- Identify opportunities to streamline workflows and improve system usability and efficiency.
D. System Configuration, Integration and Testing
- Oversee system configuration, data migration, interface development, and integration with third-party systems.
- Coordinate system testing, integration testing, user acceptance testing (UAT), and readiness assessments.
- Ensure defects and implementation issues are documented, prioritised, tracked, and resolved.
- Work closely with QA and development teams to validate system functionality and performance.
- Ensure data accuracy, system security, and operational readiness before go-live.
- Review testing results and recommend corrective actions where necessary.
E. Go-Live and Deployment Management
- Develop and execute go-live plans, cutover strategies, contingency plans, and rollback procedures.
- Coordinate deployment activities, resource allocation, and on-site support at client locations.
- Ensure users, infrastructure, system configurations, and operational processes are ready before go-live.
- Lead go-live meetings and coordinate the resolution of critical issues during deployment.
- Monitor system stability and implementation progress during the initial operational period.
- Manage escalation processes and ensure timely resolution of critical incidents.
F. Training and Change Management
- Oversee the development and delivery of end-user training programmes, training materials, and user documentation.
- Ensure doctors, nurses, administrative personnel, and other hospital users are adequately trained before system deployment.
- Develop change management plans to support adoption of new systems and workflows.
- Monitor user readiness and address resistance or operational challenges during implementation.
- Coordinate knowledge transfer to client representatives and internal support teams.
G. Team Leadership and Resource Management
- Lead, supervise, and mentor implementation managers, business analysts, clinical application specialists, and implementation engineers.
- Allocate project responsibilities and resources according to implementation schedules and priorities.
- Monitor team performance, productivity, and deliverable quality.
- Establish implementation standards, processes, and documentation practices.
- Coordinate cross-functional teams to ensure effective project execution.
- Identify training needs and develop team capabilities to improve implementation performance.
H. Post-Implementation Support and Continuous Improvement
- Oversee post-go-live support, issue tracking, system stabilisation, and transition to the support team.
- Monitor system performance and client feedback following deployment.
- Conduct post-implementation reviews and identify lessons learned.
- Develop and implement corrective and preventive actions to improve future deployments.
- Maintain implementation documentation, project records, acceptance documents, and handover reports.
- Identify opportunities to improve implementation methodologies, delivery efficiency, and customer satisfaction.
I. Compliance, Risk and Quality Management
- Ensure implementation activities comply with company policies, project requirements, and applicable healthcare data protection requirements.
- Ensure appropriate controls are in place for patient data confidentiality, data integrity, and access management.
- Maintain project risk registers, issue logs, change requests, and decision records.
- Ensure all project deliverables meet agreed quality standards and contractual requirements.
- Escalate significant project risks, scope changes, and delivery concerns to senior management.
Pay: RM2,500.00 - RM3,500.00 per month
Work Location: In person
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