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Vacancy Type Permanent
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Advertising SalarySalary Details: Competitive
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Business AreaBusiness Area QA
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FunctionFunction Sales
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About The Role
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Customer Relationship Manager – Learning Solutions
Join a business selling into one of the biggest priorities facing organisations today
AI, technology and digital capability are changing how organisations operate, compete and grow. But transformation only works if businesses have people with the skills and capability to deliver it.
That is where QA comes in.
QA is the UK’s largest technology training provider, working with 96% of the FTSE and most Fortune 500 companies to help organisations build the AI, technology, digital and human skills they need for the future.
In the last three years alone, QA has supported more than 4,000 organisations and over one million learners.
As organisations continue to invest in AI, data, cloud, cyber security and digital transformation, the challenge is no longer simply accessing technology. It is making sure their people have the skills to use it effectively.
That creates a significant opportunity for experienced salespeople who understand how to grow customer relationships and turn learning and capability challenges into commercial opportunities.
Where you come in
As a Customer Relationship Manager within our Learning business , you’ll take ownership of developing and growing relationships across an established portfolio of customers.
Your role is to understand what is happening inside those organisations, identify where learning, skills and capability gaps exist, and build solutions that help customers develop their people.
You’ll work with stakeholders across Learning & Development, HR, Technology, Transformation and wider business leadership, building a detailed understanding of their priorities and identifying where QA can support them.
This is more than maintaining accounts.
You’ll be expected to challenge customers, uncover new requirements, open conversations across different parts of their organisation and grow QA’s learning footprint within the accounts you manage.
You’ll be taking learning solutions to market in areas organisations are already actively investing in, including:
- Artificial Intelligence
- Data and analytics
- Cloud
- Cyber Security
- Digital Transformation
- Technology and software skills
- Leadership and professional skills
- Human skills and behavioural development
- Instructor-led learning
- Digital and self-paced learning
- Bespoke learning programmes
- Organisation-wide capability and skills developmentIt is still a target-driven B2B sales role.
You will be responsible for generating revenue, developing pipeline, progressing opportunities and consistently delivering against your commercial goals.
But you’ll be doing that with established customer relationships, a highly relevant proposition, a recognised brand and access to some of the largest organisations in the UK and globally.
What you’ll be doing
You’ll take ownership of developing commercially valuable relationships across your customer portfolio by:
- Building strong relationships with Learning & Development, HR, Technology and senior business stakeholders
- Understanding customers’ strategic priorities and identifying where learning can support them
- Uncovering skills and capability gaps across different teams and functions
- Leading consultative conversations around learning, development and workforce capability
- Creating new revenue opportunities within existing customers
- Identifying opportunities to introduce additional QA learning solutions
- Growing relationships across wider stakeholder groups within customer organisations
- Building and managing account plans, pipeline and opportunities through to close
- Working with QA’s learning experts to design solutions that respond to customer needs
- Preparing proposals and presenting learning solutions to customers
- Developing long-term learning partnerships rather than transactional sales relationships
- Delivering against clear revenue targets while maintaining strong customer outcomesThe strongest CRMs do more than manage existing relationships.
They understand what their customers are trying to achieve, ask the right questions, uncover the capability challenges sitting behind those priorities and build learning solutions that solve them.
A learning market with genuine momentum
The learning landscape is changing quickly.
AI adoption, digital transformation and emerging technologies are creating new skills requirements across almost every industry.
Organisations are asking increasingly important questions:
How do we prepare our people for AI?
Where are the biggest skills gaps in our organisation?
How do we keep technology skills current?
How do we reskill employees as roles change?
How do we build capability at scale?
How do we make learning relevant to our business strategy?
QA helps organisations answer those questions.
As a Customer Relationship Manager, you’ll be at the centre of those conversations.
Rather than selling a single course or product, you’ll work to understand the broader challenges within an organisation and identify the right combination of learning solutions to support them.
That could mean developing capability across an entire technology function, creating targeted learning programmes for specific teams, supporting an AI transformation programme or helping an organisation build critical skills in areas such as data, cloud or cyber security.
With QA already supporting some of the world’s largest organisations, you’ll have a strong platform from which to grow those relationships.
We’ll invest in your development too
QA is a learning business, so development is not just something we sell to customers.
You’ll have access to:
- Ongoing coaching and mentoring from experienced sales leaders
- QA-authored technology and business learning
- Dedicated development days
- Exposure to emerging areas including AI, data, cloud and cyber security
- Opportunities to deepen your consultative and strategic selling capability
- Development in learning solutions and the wider corporate learning market
- Further learning opportunities including Degree and Master’s programmesYou’ll be expected to bring commercial drive, curiosity and ownership.
QA will give you the environment, expertise and tools to keep developing.
Who tends to do well here?
We’re looking for people who are:
- Commercially driven and motivated by achieving targets
- Confident managing and growing B2B customer relationships
- Comfortable speaking with senior stakeholders and decision-makers
- Naturally curious about how organisations develop their people
- Interested in learning, skills, technology and organisational capability
- Strong at asking questions and uncovering customer needs
- Able to translate business challenges into commercial learning opportunities
- Credible when speaking with Learning & Development, HR and Technology stakeholders
- Proactive in creating opportunities rather than waiting for them
- Comfortable managing a pipeline and progressing multiple opportunities
- Resilient, organised and accountable for their own performance
- Able to balance strong customer relationships with clear commercial outcomesYou’ll already have experience in B2B sales, account management, business development or another consultative commercial environment.
Ideally, you’ll have experience selling learning, training, professional services, technology solutions or another solution-led proposition where understanding the customer challenge is critical to making the sale.
Experience within corporate learning, training or Learning & Development would be particularly relevant.
You should be able to demonstrate a track record of achieving sales targets, developing customer relationships and growing existing accounts.
You do not need to arrive knowing every QA solution.
What matters is that you know how to sell consultatively, can build credible relationships with customers and are genuinely interested in understanding how learning and skills development can support an organisation’s wider business objectives.
The opportunity
If you enjoy developing customer relationships, uncovering opportunities and helping organisations solve learning and capability challenges, this is an opportunity to do that in a market with significant momentum.
You’ll have access to an established customer base, a broad portfolio of learning solutions and conversations that increasingly sit at the heart of organisations’ transformation strategies.
You’ll be joining a team where performance matters, development is taken seriously and you’ll have real ownership of growing the customers you work with.
- About Us
- Wellbeing & benefits
Your wellbeing matters to us. That’s why we offer benefits designed to help you recharge and thrive, including:
- 27 days Annual Leave (4 days used for the festive closure) plus Bank Holidays
- Holiday Buying scheme
- Medicash plan, Wellhub, Cycle to Work scheme
- Private Medical Insurance at corporate rates
- Employee Assistance Programme
- Employee Discounts Benefit Hub
- 3 Development days
- 2 Charity days per year
- Pension Scheme
- Early Friday Finish at 4pmAbout QA
QA, we believe the future belongs to organisations that are able to learn, master and apply new skills at pace and scale. As the largest tech training company in the UK, we partner with 96% of the FTSE and most of the Fortune 500. We have served over 4,000 customers and 1+ million learners since 1985.
We believe skills alone aren’t enough but need to be applied back to the business in order to effect change. We do this through tailored learning programmes that connect learning across an organisation’s siloes, create continuity for learners, and feature collaborative, cohort-based modalities to apply skills at pace and at scale. Our unique end-to-end learning solution draws from deep expertise across apprenticeships and instructor-led training, and self-paced learning.
Please find out more about us at https://www.qa.com/about/careers/
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