Customer Reliability Engineer

About the role

**What makes us Qlik?**

A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster.

We excel in integration and governance solutions that work with diverse data sources, and our real\-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. **The Customer Reliability Engineer Role**

If you are tired of simply reacting to fires and want to step into a position where you actively prevent them, this is the career move you have been looking for. As a Customer Reliability Engineer (CRE), you will move beyond traditional, repetitive tech support to become a strategic technical partner. Instead of waiting for things to break, you will use data, automation, and proactive monitoring to ensure systems run flawlessly, empowering your customers to operate with total self\-sufficiency. This is a highly collaborative role where you will connect the dots between customers, Product, SRE, and Engineering, serving as the ultimate advocate for system health and seamless user experience. **What makes this role interesting?**

This role takes you away from daily firefighting and hands you the keys to build a smarter, more automated operational environment. You will spend your time designing sophisticated observability tools, diving deep into complex system investigations, and directly influencing product development. * **Building Next\-Gen Observability** allows you to design and own the high\-visibility dashboards, data pipelines, and alert systems that serve as the primary lens through which global system performance is measured.

* **Driving Engineering Automation** gives you the creative freedom to write scripts and build automation that eliminates tedious manual tasks, leaving you with more time to solve high\-value technical challenges.

* **Influencing Product Strategy** positions you at the crossroads of customer reality and engineering, ensuring your insights directly shape product roadmaps and turn real\-world feedback into permanent platform improvements.

**Here’s how you’ll be making an impact:**

In this role, you will be a critical driver in shifting our entire customer operations ecosystem from a reactive model to a proactive, automated powerhouse. Your work will directly scale our efficiency and drastically improve the customer experience.* **Championing Proactive Reliability** means you will build predictive monitoring and automated resolution workflows to stop issues before they happen, allowing our users to scale confidently and independently.

* **Bridging the Engineering Gap** allows you to foster seamless collaboration across Product, SRE, and Support teams, translating complex observability data into clear technical guidance that elevates the entire organization's capabilities.

* **Solving the Break\-Fix Cycle** makes it your core mission to resolve the challenge of operational noise, transforming raw telemetry into meaningful metrics that protect system health and build lasting customer trust.

**We’re looking for a teammate with:** * 3\+ years in Technical Support, BI Development, Customer Operations, Customer Success Engineering, or other data\-focused roles. * Hands\-on experience with cloud platforms (AWS, Azure, or GCP) * Experience working in a microservices environment * Experience working with data systems or pipelines (e.g., Kafka, Snowflake, data lakes) * Familiarity with monitoring, alerting, and incident management processes * Familiarity with observability and monitoring tools (Splunk, Grafana, Prometheus, OpenTelemetry, etc.). * Strong analytical and troubleshooting skills with a data\-driven mindset * Excellent communication skills, with the ability to explain technical concepts clearly to customers * Ability to manage multiple tasks and operate effectively in a fast\-paced environment * High level of ownership, proactivity, and attention to detail * Basic scripting experience (Python, Bash, or similar) for automation or data manipulation. * Ability to design and maintain data models, log pipelines, and internal decision\-making databases.

**The location for this role is:**

Bangalore (Hybrid) \#LI\-Hybrid **Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities!** **More about Qlik and who we are:**

Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page. **What else do we offer?** * Genuine career progression pathways and mentoring programs. * Culture of innovation, technology, collaboration, and openness. * Flexible, diverse, and international work environment.

Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs

If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta@qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests.

Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via\-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means.

\#LI\-APAC