Quality Engineer

Key Responsibilities

Manufacturing & Process Quality

• Monitor and improve product and process quality throughout manufacturing operations.
• Analyze quality performance including First Pass Yield (FPY), defect rate, scrap, rework, and quality trends.
• Identify process abnormalities and work with Production and Engineering teams to implement corrective actions.
• Support IQC, IPQC, and OQC activities and provide technical guidance on quality-related issues.
• Ensure effective control and disposition of non-conforming products and materials.

Quality Problem Solving

• Lead or support root cause analysis for internal and external quality issues.
• Apply quality tools such as 8D, 5 Why, Fishbone, FMEA, SPC, and CAPA.
• Develop, implement, and verify corrective and preventive actions.
• Monitor recurring defects and drive permanent corrective actions to prevent recurrence.

Customer Quality Support

• Handle customer quality complaints, feedback, and quality-related inquiries.
• Prepare and follow up 8D reports and corrective action reports within required timelines.
• Coordinate containment, investigation, and corrective actions for customer complaints.
• Support customer meetings, audits, and quality reviews when required.
• Monitor customer quality performance and drive reduction of customer complaints and quality escapes.

New Product Introduction (NPI)

• Support NPI activities from prototype and pilot run through mass production.
• Review customer quality requirements, drawings, specifications, and acceptance criteria.
• Participate in FAI, process validation, control plan, PFMEA, and production readiness activities.
• Identify potential quality risks before mass production and ensure appropriate controls are established.

Quality System & Compliance

• Ensure compliance with ISO 9001, IPC standards, customer requirements, and company quality procedures.
• Support internal, customer, and certification audits.
• Maintain quality documentation, inspection standards, control plans, and quality records.
• Follow up audit findings and ensure corrective actions are completed within the required timeline.
• Ensure proper ESD and quality control practices are followed on the production floor.

Quality Improvement

• Drive continuous improvement projects to reduce defects, scrap, rework, and Cost of Poor Quality (COPQ).
• Analyze quality data and identify opportunities for process improvement.
• Work with Production, Process Engineering, Test Engineering, and other departments to improve manufacturing quality.
• Participate in Lean Manufacturing, Kaizen, and quality improvement activities.

Cross-Functional Coordination

• Work closely with Production, Engineering, NPI, SQE, IQC, IPQC, OQC, and Supply Chain teams.
• Provide quality input and recommendations during engineering changes and process changes.
• Support supplier-related quality investigations when required.
• Prepare quality reports and present quality performance to management.

Key Performance Indicators (KPI)

• First Pass Yield (FPY)
• Internal Defect / Reject Rate
• Customer Complaint Rate
• Customer PPM
• Quality Escape Rate
• Scrap & Rework Reduction
• 8D / CAPA On-Time Closure Rate
• Repeat Defect Reduction
• Audit Findings Closure
• NPI Quality Performance

Job Requirements

Education

• Bachelor's Degree in: Electrical / Electronic Engineering / Mechanical Engineering / Mechatronics Engineering Industrial / Manufacturing Engineering / Quality Engineering Or related disciplines

Experience

• Preferably 2–5 years of experience in Quality Engineering within electronics, E&E, EMS, SMT, or PCBA manufacturing.
• Experience handling customer complaints, manufacturing quality issues, and corrective actions is an advantage.
• Fresh graduates with relevant engineering qualifications are encouraged to apply.
• Technical Competencies
• Knowledge of quality tools including 8D, FMEA, SPC, 5 Why, Fishbone, CAPA, and root cause analysis.
• Familiar with ISO 9001 and quality management systems.
• Knowledge of IPC standards, SMT, PCBA, and electronics manufacturing processes is an advantage.
• Able to read engineering drawings, specifications, BOMs, and customer quality requirements.
• Good data analysis and report preparation skills.
• Proficient in Microsoft Excel, PowerPoint, and Word.
• Familiarity with measuring and inspection equipment is an advantage.
• Personal Competencies
• Strong analytical and problem-solving skills.
• Detail-oriented with a strong quality mindset.
• Good communication and cross-functional coordination skills.
• Able to communicate effectively with customers and internal teams.
• Able to work independently and handle multiple quality issues in a fast-paced manufacturing environment.
• Language Requirements
• Able to communicate effectively in English and Malay.
• Mandarin proficiency is an advantage for communication with Mandarin-speaking customers and stakeholders.

Pay: RM3,500.00 - RM8,000.00 per month

Work Location: In person

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