Job Overview
We are seeking a dynamic and energetic Hotel Operations & Sales Manager to lead our hospitality team on the path toward future general management. This role offers housing included and is designed for ambitious professionals eager to grow within the hospitality industry. As a key leader, you will oversee daily hotel operations, drive sales initiatives, and ensure exceptional guest experiences. Your leadership will foster a vibrant, guest-centric environment while preparing for your transition into a General Manager role. If you thrive in fast-paced settings, possess a passion for hospitality, and are committed to excellence, this opportunity is perfect for you!
Responsibilities
- Manage daily hotel operations, including front desk activities, guest services, and night audit procedures to ensure smooth functioning.
- Lead and supervise staff across departments such as front desk, housekeeping, food & beverage, and guest relations to maintain high standards of service.
- Develop and implement sales strategies to increase occupancy rates and revenue, leveraging local market insights and customer relationships.
- Oversee budgeting, revenue management, and cost control measures to maximize profitability while maintaining quality standards.
- Ensure compliance with hotel policies, safety regulations, and brand standards; conduct regular staff training on phone etiquette, multi-line phone systems, and guest interaction protocols.
- Foster a welcoming environment by building strong guest relations and addressing concerns promptly to enhance overall guest satisfaction.
- Collaborate with human resources on staffing needs, performance evaluations, and employee development initiatives.
Qualifications
- Proven supervising experience within the hospitality industry or hotel management roles.
- Strong background in hospitality management with knowledge of hotel operations, revenue management, and guest services.
- Excellent leadership skills with the ability to motivate teams and develop future leaders for the hotel’s growth trajectory.
- Experience in budgeting, human resources practices, and customer service excellence is essential.
- Familiarity with resort environments or large-scale hotels will be advantageous.
- Demonstrated ability to handle night audit procedures and manage front desk operations using multi-line phone systems with professional phone etiquette. Join us in shaping memorable guest experiences while advancing your career toward a future General Manager position! We value energetic leaders who are passionate about hospitality excellence and eager to grow within our vibrant team environment.
Job Type: Full-time
Pay: $2,000.00 - $5,000.00 per month
Benefits:
- Employee discount
- Paid time off
Work Location: In person