Key responsibilities
Demonstrate cultural capability and/or a commitment to developing cultural capability to ensure an inclusive culture that aligns with the Human Rights Act 2019 and supports departmental programs and community partnerships aimed at preserving cultural connections for Aboriginal and Torres Strait Islander peoples.
Undertakes complex evidence-based decision making in accordance with the Act.
Deliver quality and responsive services to clients through the application of VAQ resources, policies, processes, systems and technologies.
Effective case-management of applications for financial assistance, including accurate record-keeping, meeting objectives and progressing work within legislated timeframes.
Maintain relationships with a range of stakeholders, including other departmental business units and the non-government sector, ensuring the effective and efficient delivery of VAQ services.
Undertake comprehensive analysis and provide advice to the Executive Manager on operational policy and legislative issues relating to VAQ service delivery.
Conduct relevant research related to victims of crime and maintain up to date and in-depth knowledge of the Act and other relevant legislation.
Represent VAQ at Queensland Civil and Administrative Tribunal (QCAT) hearings.
What we are looking for
We will assess your suitability for this role by looking at what you've done previously - the knowledge, skills and experience you've built, your potential for development, and your personal qualities.
Every staff member is expected to role model leadership behaviors. This role requires the leadership capabilities of a team leader/individual contributor/program leader/executive/chief executive profile as outlined in the Leadership competencies for Queensland booklet.
Leadership capability level for this position: Individual Contributor
Role specific/technical skills
Contributes to workplace equity, diversity, respect and inclusion that enriches our culture of respect and inclusion.
Completes workload within established timeframes and adjusts priorities quickly as circumstances dictate.
Makes appropriate decisions based on policies and past precedents.
Negotiates or exchanges ideas, information and opinions with others to arrive jointly at decisions, conclusions or solutions.
Builds rapport and establishes strong and mutually beneficial connections.
Speaks effectively with persons of various social, cultural, economic and educational backgrounds.
Analyses complex information and legislation using logic and reasoning.
Demonstrates respect and appreciation for legislation and policy frameworks by consistently operating to key standards.
Ability to draft concise, logical decisions in a plain English format that provide clarity to victims of crime.
Applications to remain current for 12 months.
Job Ad Reference: QLD/704613/26
Closing Date: Thursday, 5th November 2026This work is licensed under a Creative Commons Attribution 3.0 Australia License.
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