Job Description:
- Provide L2 support for IBM AS/400 / IBM i systems and applications
- Monitor system health, jobs, subsystems, message queues, and batch schedules
- Perform incident troubleshooting, root cause analysis, and resolution
- Manage user profiles, object authorities, and security access
- Review logs, investigate errors, and resolve job or program failures
- Monitor interfaces, file transfers (FTP/SFTP), MQ, and data flows
- Perform backup and restore activities (BRMS and native backups)
- Support change implementations and post-incident documentation
- Coordinate with L2, L3, and external vendors
- Participate in on-call or shift-based production support
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