Position Title: Technical Support Engineer / Sr. Technical Support Engineer
Location: Noida (Onsite)
Position Type: Full Time
About DPD Technologies
QueueBuster (a DPD Technology company) is a dynamic and fast-growing retail technology leader, revolutionizing the way businesses manage their
operations. From sprawling retail chains to compact kiosks and carts, QueueBuster powers over 75,000 merchants across the globe. Our versatile
POS solutions cater to diverse business needs, including seamless billing, inventory management, khata (digital ledger), eStore integration, CRM loyalty programs, and detailed reporting. Serving industries like retail, restaurants, cafes, electronics, FMCG, and more, QueueBuster is committed to empowering businesses of all sizes to operate smarter and more efficiently. At QueueBuster, we champion a culture of collaboration, creativity, and innovation, where teamwork thrives, and flexibility is celebrated.
Job Description
We are looking for a Technical Support Engineer to provide enterprise-level assistance to our customers. You will diagnose and troubleshoot our POS software problems and help our customers with their support queries. Ultimately, you will be a person our customers' trust. They will rely on you to provide timely and accurate solutions to their technical problems.
Roles and Responsibilities
- Responsible to merchant’s support queries
- Support on email / phone calls / google meets to give clients quick answers
- Online meeting with merchants to diagnose the software issues providing product tech demonstration to the merchants Installing and configuring merchant’s POS device
- Merchant On-boarding, product online training. Ability to work in 24*7 support environment
- Willing to travel to client side for troubleshooting, if needed
Education
- Bachelor’s degree in computer science or information technology
- Proven work experience of 0-3 yrs as an application support / technical support role Ability to solve complex application/software issues
- Excellent interpersonal skills
- Good written and verbal communication skills
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