About Us:
At Medstar Medical Transport, we are committed to providing safe, reliable, and compassionate non-emergency medical transportation services to our Phoenix community. Our team prides itself on excellent service, professionalism, and making a positive impact in the lives of those we serve. As we continue to grow, we're seeking an enthusiastic and dependable individual to join our team in Mesa, Arizona our Operations Manager. The ideal candidate brings strong leadership, problem-solving skills, and a calm, professional demeanor under pressure.
Job Summary:
The NEMT Operations Manager plays a key leadership role in overseeing all aspects of our non-emergency medical transportation operation. The leader in this role will be responsible for planning, developing, and evaluating the day-to-day activities within our company. Key responsibilities include overseeing field operations and business office administration, which encompass managing the fleet, equipment, budget, scheduling, and other tasks as directed. This position works closely with the Executive Director to ensure alignment with the organization’s goals and high standards of patient care and operational excellence.
Position Type & Location:
- Full-time
- Weekends and evenings as needed
- Must work on-site at our Mesa headquarters
Pay: Salary ranges between $50,000 - $60,000 depending on experience.
Full Time Benefits:
- 401(k)
- Dental insurance
- Employee Discounts
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Why Join Us?
At Medstar Medical Transport, we’re not just offering jobs—we’re building meaningful careers grounded in purpose and real impact. Our strength lies in empowering outstanding individuals to lead within their communities and spark meaningful change. We recognize and reward talent through competitive pay and growth opportunities, all within a culture that champions authenticity, teamwork, accountability, and a passion for learning.
- Supportive Environment: Work in a positive and supportive team environment where your contributions are valued.
- Growth Opportunities: Opportunities for career advancement within our growing company.
Key Responsibilities:
Uphold Quality Standards:
-
Ensure regulatory compliance with state, federal, and accrediting agencies.
-
Develop and implement protocols, procedures, and training programs
-
Serve as liaison between state governing bodies, stakeholders, and other healthcare agencies. Daily Operational Duties:
-
Supervise all personnel, interns, and students
-
Oversee daily operations, staffing, and budgeting
-
Collaborate with accounts receivable department to optimize billing processes and operational decisions
-
Review financial statements and performance data to optimize productivity and identify areas for cost reduction and program improvement.
-
Prepare work schedules for EMS and transportation staff
-
Ensure proper certification of new hires
-
Provide direct patient care as needed Fleet & Equipment Management & Maintenance:
-
Ensure all fleet vehicles are registered, insured, and in compliance.
-
Monitor vehicle and equipment functionality, safety, and cleanliness
-
Monitor suppliers to ensure efficient and cost-effective provision of goods and services within budgetary limits. Personnel Functions:
-
Recruit and retain top talent
-
Assist department directors in the planning, conducting, and scheduling of in-services training classes, on-the-job training and orientation programs.
-
Assist in performance evaluations. Safety Compliance:
-
Support QA/QI processes to drive clinical excellence
-
Promote safety procedures and compliance among the team.
-
Conduct post-accident investigations, implement safety programs, and oversee safety training Business Development:
-
Support business development and healthcare facility relationships to drive referrals and secure contracts
-
Facilitate new business contracts Collaboration:
-
Communicate goals, updates, and program outcomes effectively across departments
-
Performs other duties as may be assigned by the Executive Director or Resources Team.
Education:
-
Bachelor's degree preferred; but not required Leadership Experience:
-
At least three (3) years in a supervisory role.
-
Excellent leadership and delegation abilities.
-
Effective communication and collaboration skills.
-
Fleet management experience is a plus. Additional Specific Requirements:
-
Must hold a current and active State license/Registration/Certification.
-
Knowledge of emergency medical services policies, practices, and procedures; and pre-hospital medical care practices and procedures.
-
Knowledge of the principles and practices of business management; personnel management; budgeting and financial management; and RFP/contracts.
-
Knowledge of HIPAA and transport rules/regulations.
Core Values:
Medstar Medical Transport in Phoenix, Arizona is part of the Capstone Transportation network which supports both EMS and Non-Medical Transportation operations in four states throughout the country. We work closely with a wide network of healthcare partners, all with the shared goal of ensuring our clients receive the highest level of care and service The ideal candidate will also actively live out our Core Values in the daily performance of the job. Our core values are:
- C**USTOMER SECOND
- A**CCOUNTABILITY
- P**ASSION FOR LEARNING
- L**OVE ONE ANOTHER
- I**NTELLIGENT RISK TAKING
- C**ELEBRATION AND
- O**WNERSHIP
If you’re ready to embark on an exciting and rewarding career as an Operations Manager at Medstar Medical Transport, we’d love to hear from you! Please submit your resume with your application.