Overview:
Rapiscan Systems is an industry leader in detection technology, providing cargo and vehicle inspection systems and services for ports, borders, military, high-threat facilities, and checkpoints to help customers combat terrorism, drug smuggling, illegal immigration, and trade fraud. We offer a broad array of scanning system configurations that leverage low-, medium-, and high-energy X-ray technology—or multiple X-ray technologies—to address each customer’s unique security application requirements. Our commitment to excellence in imaging performance, innovative design, and uncompromising quality ensures our solutions consistently deliver best-in-class imaging, high reliability, and operator satisfaction, to help customers find threats and contraband with ease and confidence. Role Overview
Office based role with planned UK & overseas travel as and when required.
Responsible for the day to day coordinating of the EMEA field service team. To ensure day to day activities is being actioned in a timely manner and customer requests dealt with consistently. Key tasks include engineer job allocation, planned maintenance, customer quotes, Call Centre Activity and other service-related activity working alongside Service management.
Responsibilities:
- Ongoing tasks within the ERP on a daily basis include field service allocation, booking planned maintenance for contracted customers, issuing service quotations and raising new service orders
- Responsible for coordinating new installations (non-project related) in EMEA service, ensure end to end support and full ownership from new Sales booking to customer invoicing/handover to Service delivery
- Support information flow from external out of hours call centre where applicable, including handover from overnight shift
- Regular communications with key service stakeholders – field service, key account manager, contract manager, supply chain, tech support, partner manager to ensure consistent approach (EMEA wide)
- Liaising with overseas distributors on ad-hoc and planned works, creating purchase orders for their support and ensure paperwork is completed in a timely manner
- Chasing down open quote opportunities and entering bookings into D365.
- Posting service orders in a timely manner to ensure costs and inventory is consumed where relevant
- Accountable for all field service jobs being closed and paperwork completed in the ERP, including posting off service orders to their correct cost & inventory locations
- Ensure all service transactions are being driven through the ERP database for tracking including raising new service orders, inventory and RMA processing
- Cover service coordinator resource on day to day tasks during absence/sickness
- Responsible for general Service Administration process; ensuring the team keeping D365 and all online and offline reference documentation up to date and as accurate as possible; ensuring timely communication of changes both externally and internally. Also to further develop scalable systems and processes to take the business forward.
- Maintain service KPI’s in line with targets set by service management
- Generate and provide reports to senior management if required.
- Actively support a culture of continuous development.
- Support service Management with initiatives as required and any other requirements set by Senior Management.
Qualifications:
- ERP Knowledge – D365 preferable
- Microsoft CRM
- Field Service Co-ordination preferable
- prioritising Job Tasks
- Team player
- Working in busy and changeable task driven environment
- Adaptable to cope with Customer escalations
OSI Systems, Inc. has three operating divisions: (a) Security, providing security and inspection systems, turnkey security screening solutions and related services; (b) Healthcare, providing patient monitoring, diagnostic cardiology and anesthesia systems; and (c) Optoelectronics and Manufacturing, providing specialized electronic components and electronic manufacturing services for original equipment manufacturers with applications in the defense, aerospace, medical and industrial markets, among others.
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