Brief Job Description :
Store Growth Manager is tasked with ensuring the smooth and efficient operations of the store, with a strong emphasis on creating visually appealing merchandise displays and delivering exceptional customer (ABs)experiences. Managing and Planning Events inside Store , training and relationship with customers (ABs).
He will be responsible for contributing in Growth of the Store by executing the Plans shared with them from HO Team of Franchise Department .
Key Responsibilities:
Visual Merchandising:
Implement the VM Guidelines as shared by HO Team .
Ensure the Zone Flow Guidelines and Correct Usage of Brandings and Signage .
Sales and Customer Experience:
Execute plans to Achieve Sales Target.
Deliver Excellent Customer Service and Store Ambience Standards
Train the Staff at Store to align them with company Guidelines .
Should be able to Explain the Product Features by having Good Product Knowledge .
Track and analyze sales data to evaluate store performance and identify areas for improvement,
Understands the sales reports and and share recommendations basis Trend .
Data maintenance of customer inflow
Store Operations:
Supervise daily store operations, as per defined SOPs and DILO Program .
Ensure the store is clean, well-organized, and compliant with health and safety standards.
Ensure compliance with all company policies, legal regulations, and industry standards as per checklist.
Training and Activities Management:
Provide ongoing training on product knowledge, Promotions and customer service.
Follow-ups and relationship building with local ABs.
Manage activities, training & promotional schedules driven from Head Office .
Support local ABs to drive training plans in WW.
Out store activity support in near by area
Support in New Store Opening (NSO) as & when required
Inventory Management:
Oversee inventory levels, manage stock replenishment, and conduct regular stock takes to maintain accuracy.
Coordinate to ensure timely and accurate stock deliveries.
Key Result Areas:
Store Sales Achievement %
Customer satisfaction
Inventory Accuracy.
Visual Merchandising uniformity.
Developing Self - Learning Effectiveness
Grievance handling.
Drive activities – Trainings, Product knowledge and customer engagement
Skills required:
Communication skills & English/Hindi & Regional Language.
Basic knowledge in MS Office
Analytical and problem- solving.
Familiarity with retail management software, POS systems & basic IT skills.
Educational / Professional Qualification:
Graduation/PG
Work Experience:
3-5 yrs from Retail Industry.
Competencies Required:
Customer Service Expertise
Multitasking
Inventory Management
Analytical Skills - Business Data Understanding
Process Oriented – Discipline and Punctuality
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