Customer Success Manager

About the role

About Recast: Recast Software, located in Minneapolis, MN, empowers organizations to better manage and support users and devices. Our mission is to simplify the work of IT teams and enable them to create highly secure and compliant environments. Our software does this by seamlessly integrating with existing IT infrastructure to quickly remediate issues, ensure compliance, enhance security, and maintain clear visibility across all devices. Recast is a rapidly growing software company with its solution being used by thousands of enterprise organizations in more than 125 countries, impacting millions of devices and (more importantly) the people who use them. About the Role: We are looking for a Customer Success Manager to own the relationships of a wide variety of customers. You’ll build relationships with key customers and create playbooks to drive the success of our rapidly growing customer base at scale. Serving as the conduit of information between Recast and our customers, you’ll be a pivotal part of their experience and Recast’s operations and go-to-market teams. The ideal candidate is an empathetic communicator who takes on a customer’s success as their own. You build relationships easily and are comfortable working across departments to get the results you and your customers expect. You are a problem solver at heart with a technical mindset who's constantly looking for things you can improve (whether that be relationships, processes, or technology) and implementing the solution. You ruthlessly prioritize your time and orient yourself to what will drive the most value across customers and move the needle internally.