The Credit Controller is responsible for managing an allocated debtors portfolio, ensuring timely collections, minimising overdue debt, and maintaining strong customer relationships.
The role requires a hands-on, persistent, and detail-oriented individual who takes ownership of collections, actively drives payment resolutions, identifies potential risks, and ensures that customers honour their payment commitments, while working effectively under pressure.
Key responsibilities:
Debtors portfolio and collections:
- Manage an allocated debtors portfolio and ensure collections are made within agreed payment terms.
- Proactively follow up on overdue accounts and secure payment commitments from customers.
- Monitor customer balances, payment terms, and credit limits.
- Review debtor age analyses and take appropriate action to reduce outstanding debt.
- Meet monthly collection targets and contribute towards reducing debtor days.
Receipts, reconciliations and records:
- Allocate customer receipts accurately and timeously.
- Perform customer account reconciliations and investigate discrepancies.
- Maintain accurate customer records and collection notes.
Query resolution and escalation:
- Resolve billing and account-related queries in collaboration with internal departments.
- Escalate overdue accounts, payment delays, and unresolved disputes.
Reporting and cash flow support:
- Provide regular updates on expected payments to support cash flow forecasting.
- Report on collections performance, age analysis, and accounts at risk.
Key performance indicators:
- Achievement of monthly collection targets.
- Reduction in debtor days and overdue debt.
- Collections made within agreed payment terms.
- Accurate and timeous allocation of customer receipts.
- Timely completion of customer account reconciliations.
- Timely resolution of billing and account queries.
- Accurate and regular updates on expected payments for cash flow forecasting.
- Timely escalation of overdue accounts and disputes.
- Maintenance of accurate customer records and collection notes.
Minimum requirements:
- Grade 12 / Matric certificate (essential).
- A qualification in Credit Management, Accounting, Finance, or a related field.
- Minimum of 5 years’ experience in credit control and debt collection.
- Proven track record of successfully managing a debtors portfolio.
- Experience working with accounting systems, preferably Sage.
- Strong Microsoft Excel skills.
- Experience in debtor reconciliations, collections reporting, and age analysis.
Core competencies:
Technical & Functional
- Strong collection, negotiation, and follow-up skills.
- Proficiency in Sage (or similar accounting systems) and Microsoft Excel.
- Strong attention to detail and accuracy.
- Excellent problem-solving and query resolution skills.
- Ability to prioritise workloads and meet deadlines.
Behavioural & interpersonal:
- Assertive, professional, and confident when dealing with customers.
- Excellent written and verbal communication skills.
- Customer-focused while maintaining a firm approach to collections.
- Ability to work independently and take ownership of assigned accounts.
- Ability to perform under pressure in a deadline-driven environment.
Desired Skills:
- debt collection
- credit control
- debtor reconciliations
- collections reporting
- Sage
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