Villa Operations & Quality Manager
Bingin – Uluwatu, Bali | Full-time | Luxury Hospitality
We are a growing luxury hospitality business working with a collection of villas in Bingin and Uluwatu.
We are looking for an experienced, hands-on and highly organized Villa Operations & Quality Manager to oversee daily villa operations, lead operational teams and ensure consistently high standards of cleanliness, maintenance and guest satisfaction.
Key Responsibilities
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Oversee daily operations and quality standards across multiple luxury villas.
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Manage and supervise housekeeping staff, villa supervisors, pool cleaners, gardeners and maintenance teams.
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Organize daily staff schedules, work assignments and operational priorities.
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Personally conduct villa inspections before guest arrivals and after departures.
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Ensure all villas are exceptionally clean, well maintained and fully guest-ready.
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Coordinate maintenance, repairs and preventive maintenance.
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Monitor staff performance, provide training and ensure compliance with SOPs.
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Maintain accurate inspection checklists, maintenance records, inventory and daily operational reports.
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Proactively identify problems, take corrective action and follow up until fully resolved.
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Work closely with the Guest Relations & Concierge Manager, supporting each other with check-ins, guest requests, complaints and operational matters whenever needed.
Requirements
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Minimum 3 years of relevant experience in villa operations, villa management or hospitality operations.
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Proven experience managing staff and maintaining high quality standards via SOP’s and checklists
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Strong knowledge of housekeeping, maintenance, pool care and villa inspections.
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Good spoken and written English is essential.
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Excellent organizational, leadership and problem-solving skills.
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Hands-on management style with strong attention to detail.
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Ability to independently manage multiple properties and operational priorities.
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Experience with operational reporting, checklists and digital management systems.
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Proactive, reliable and able to take full ownership of responsibilities.
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Strong team player with excellent communication skills.
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Living in or willing to relocate near Bingin/Uluwatu
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Flexible availability, including weekends when scheduled.
What We Offer
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Competitive salary based on experience, BPJS full package, upselling bonus
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THR
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Training and support
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A professional and friendly team to work with
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A responsible position within a growing luxury hospitality business.
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Opportunity to independently develop and improve concierge services.
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Professional and international working environment.
How to Apply
Please submit your CV in English and briefly answer the questions in the application link
We are looking for a strong operational leader who takes ownership, leads by example, maintains exceptional quality standards and ensures that every villa is guest-ready.
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