Your mission
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Team Management: Monthly planning (schedule and team) and optimization of the class schedule, hiring, onboarding and leading the Instructor and Front Desk teams, ensuring class quality and healthy team dynamics
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Studio Management: Overseeing smooth day-to-day studio operations, coordinating external partners, ensuring hygiene, order and a high-quality studio experience, managing inventory
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Customer Management: Creating an exceptional customer experience, handling customer inquiries and feedback, ensuring a welcoming and feel-good atmosphere in the studio
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Events and B2B: Handling B2B requests and coordinating events
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Reporting and Payroll: Regular reporting and alignment with the Central Team (founders and operations), reviewing and approving timesheets
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Front Desk and Instructor Work: Teaching at least 7 Reformer classes per week, covering open Front Desk shifts and classes when needed
Your profile
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You are fluent in German and English (spoken and written)
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You are a certified Reformer Pilates Instructor and bring teaching experience
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You have experience in management and leading teams
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You enjoy working on-site, close to your team, members and partners
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Strong organizational skills, a passion for movement and a hands-on mentality describe you well
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You are flexible, communicative and resilient, comfortable with shift-based work and enjoy a dynamic studio environment
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You delight customers with strong service orientation and clear, empathetic communication
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You are confident using Excel, have an affinity for digital tools (Google Suite, Canva, MS Office, CRM and booking tools) and approach challenges proactively
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You are willing to work one day on the weekend
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You identify with our brand and place high value on quality, atmosphere and details
Why us?
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Inspiring, high-quality studio environment with its own office space
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Free access to Reformer Classes for your own training as well as our Health Bar
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Flexible, creative and self-directed work with plenty of room for initiative
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Individual development opportunities in leadership, team management and operations
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Direct exchange with the founding team
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Becoming part of an open, engaged and warm community
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