Company Overview
Refresh Property Solutions Ltd is a one-stop-shop to a greener home, specialising in heating, renewables and electrical services, with a focus on innovative solutions. Our mission is to deliver reliable and efficient systems while fostering a positive team culture grounded in a 'can do' attitude.
Summary
Refresh NI is growing its Solar team and is seeking an experienced Sales lead to coordinate its growing domestic Solar PV sales functions. The successful candidate will manage, coach and support the Solar PV team, ensuring customers receive professional, accurate and responsible advice from initial enquiry through to handover.
This is a results-focused leadership role for a confident Sales lead, who can set clear expectations, improve team performance, develop effective sales processes and work closely with operational colleagues to deliver an excellent customer experience.
Key Responsibilities
· Lead, manage and motivate the Solar PV team to deliver agreed sales and customer-service targets.
· Engage directly with customers, post proposal, to assist with additional queries in order to generate sales and inform business strategy.
· Set clear individual and team objectives, monitor performance and provide regular feedback, coaching and structured one-to-one support.
· Support with customer consultations, proposal development, objection handling, negotiation and closing opportunities.
· Ensure enquiries and sales opportunities are followed up promptly, professionally and consistently.
· Develop and maintain effective sales processes, reporting routines and performance dashboards.
· Conduct field visits and accompany consultants at customer appointments to assess standards and provide practical coaching.
· Work closely with the Solar administration, surveying, technical, installation and finance teams to support accurate proposals and a smooth customer journey.
· Maintain up-to-date knowledge of Solar PV products, battery storage, relevant market developments and competitor activity.
· Provide regular sales forecasts, performance updates and recommendations to management.
· Represent Refresh NI professionally and ensure the Solar PV team complies with company policies, commercial controls and responsible sales practices.
Working Arrangements
The role will primarily be office-based, with some field-based coaching and compliance activity, accompanying Solar PV Consultants on pre-arranged domestic customer appointments.
Person Specification
Essential Criteria
· Excellent leadership, communication, presentation, listening and relationship-building skills.
· Strong customer-service skills and a professional, trustworthy approach to responsible selling
· Proven experience of successfully overseeing, coaching and motivating a Project Team.
· A strong track record of achieving targets and improving individual and team performance.
· Ability to analyse sales pipelines, conversion data and forecasts and translate findings into clear actions.
· Ability to explain products and commercial proposals clearly to customers and colleagues with different levels of technical knowledge.
· Effective planning, prioritisation and organisational skills, with the ability to manage office and field responsibilities.
· Confidence in handling objections, negotiating and supporting the team with complex or sensitive customer situations.
· A full valid driving licence.
Desirable Criteria
The following criteria are desirable but not essential, as appropriate training will be provided:
· Knowledge of Solar PV systems, battery storage, their principal components and benefits for domestic customers.
· Experience managing delivery of renewable-energy, energy-efficiency or other technical home-improvement solutions.
· Experience developing processes, performance dashboards and training materials
· Relevant management, leadership or coaching qualification.
Personal Attributes
· Honest, customer-focused and committed to responsible sales practices.
· Confident, persuasive and approachable, with a supportive leadership style.
· Commercially focused, resilient and accountable for results.
· Organised, dependable and attentive to detail.
· Collaborative and able to build effective relationships across sales and operational teams.
· Self-motivated, adaptable and committed to continuous improvement.
Job Types: Full-time, Permanent
Pay: From £39,000.00 per year
Benefits:
- Casual dress
- Company car
- Free parking
- On-site parking
- Sick pay
Work Location: In person
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