Your mission
Guest Service Agent at REMS
Responsibilities
- Guide our guests using our communication tools (PMS and phone calls).
- Welcome the guests to the properties and assist them during their stay (check-in).
- Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
- Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
- Cover the reception of the guests in our office.
- Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.
Conditions and Benefits
- Location: Malaga historic center/Soho/Torremolinos/Malaga airport (Depending on companies needs).
- Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Guest Service Team Leader every month. Mostly/ All evening shifts.
- Possibility of part time scheduling starting from 25H/ Week.
- Contract: Permanent employment contract with a trial period depending on profile.
- Days off: 2 days per week.
- Salary: Between 20.500 EUR and 25.000 EUR annually.
- Great career potential growth in the rental department.
To go any further, please send your CV at: careers@rems-group.com Follow us on Facebook, Instagram & Linkedin @rems.grou
Your profile
Skills and qualifications
- Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
- Be reactive, adaptive and improvise while facing issues.
- Having strong customer relationship capabilities.
- Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).T
- Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
- A Bachelor's degree in a relevant field is a plus.
- Driving licence is a plus.
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