Customer Care Executive - Ahmedabad
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Reach the decision-maker — $5About the role
Designation \- Customer Care Executive
Location \- Ahmedabad
Qualification \- Any Graduate
Experience \- 0 \- 2 years
About Rentokil PCI
Rentokil PCI is India’s leading pest control service provider and a Rentokil Initial brand. Formed in
2017 through a joint venture between Pest Control India and Rentokil, it operates across 300
locations, aiming to set new standards in customer service. The company focuses on
industry\-leading operations through best practices, innovation, and digital technologies. In 2024,
Rentokil PCI strengthened its market leadership by acquiring HiCare, expanding its services and
footprint further.
For more details: https://www.rentokil\-pestcontrolindia.com
About the Role:
* The Customer Care Executive is responsible for contact management to strengthen the
customer relationship which is the key to retention.
* The incumbent will have to work as part of a multi\-functional team, and this involves
collaboration with the internal team and external stakeholders.
Job Responsibilities:
* Should be able to set the targets for the renewals based on the monthly portfolio * To support the branches for retention, and renewals \& increase the branch revenue via
price increase \& up\-selling
* Compliant Management\- To identify \& resolve the customers' complaints within the specific
timelines
* Alert Account Management\- To identify the alert customer \& bring the possibility of the
revival of the accounts
* To provide recommendations \& suggestions to the branch for improvement * Conduct regular reviews \& terminate the non\-revival accounts * Should be able to analyse data and over the challenging areas to improve
month\-on\-month performance.
* Should be able to share the monthly dashboard with the analysis and recommendations
Key Result Areas:
* Managing Residential \& Commercial Renewals * Deliver budgeted profit through Price Increase * Lead Generation and self conversion * Customer Retention
**Interested candidates can email at \- alfeeya.siddiqui@rentokil\-pci.com**
**Contact \- 9322881417**
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