About the Role
We're looking for an experienced Team Leader to drive operational excellence, lead high-performing teams, and deliver outstanding results for our Multinational Premium Account. If you're passionate about coaching people, improving performance, and exceeding client expectations, we'd love to hear from you.
Key Responsibilities
- Lead and manage day-to-day team operations to meet SLA, productivity, and quality targets.
- Coach, mentor, and develop team members through regular feedback and performance management.
- Monitor team metrics, identify improvement opportunities, and implement action plans.
- Ensure adherence to operational processes, compliance requirements, and quality standards.
- Resolve escalations, support process improvements, and maintain accurate operational records.
- Prepare and present daily performance and status reports to leadership.
Qualifications
- Bachelor's Degree, Associate Degree, or at least 2 years of college completed.
- Minimum 2 years of Team Leader experience in the BPO industry.
- Experience handling Inbound, Outbound, and/or Non-Voice operations.
- Sales experience (B2B, B2C, Upselling, or Cross-selling) is an advantage.
- Strong leadership, communication, coaching, and problem-solving skills.
- Amenable to working onsite.
- Available to start ASAP.
Why Join Us?
✅ Lead a premium multinational account
✅ Career growth and leadership development opportunities
✅ Dynamic, fast-paced, and collaborative work environment
Apply today and take the next step in your leadership career!
Job Type: Permanent
Pay: Php40,000.00 - Php50,000.00 per month
Benefits:
- Company events
- Health insurance
- Life insurance
- Paid training
- Promotion to permanent employee
Work Location: In person
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