Since 1874, Piaget has been committed to bringing the spirit of Luxury to life thanks to a constant quest for creativity, an unlimited innovation and a respect for excellence. All this being possible thanks to a fully integrated Manufacture mastering watchmaking and high jewelry know-how. Piaget excels in everything that is rare, precious and exceptional. Always do better than necessary: the Piaget founder’s motto still remains the guiding principle for all our colleagues across the world who, every day, make Piaget grow with passion.
KEY RESPONSIBILITIES
Client Event Design & Execution
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Proactively research competitor clienteling activities to identify market best practices and innovative clienteling solutions
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Partner with boutique management to design and implement tailored monthly action plans for each boutique across both HK and MC markets. Consolidate boutique’s calendar of events, activations, and VIP gifting
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Establish event targets and KPIs (e.g., number of appointments, total sales, average price per transaction). Consistently track progress to ensure target achievement
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Manage event budgets, track expenses, and ensure cost-effectiveness while upholding the highest standards of quality
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Provide on-site support during events to ensure seamless execution
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Closely monitor and push forward post-event follow-up
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Collect and analyze both quantitative and qualitative feedback from events to locate areas for enhancement and address any roadblocks to success
External Partnership Management
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Proactively cultivate relationships with third parties such as personal shopper managers, hotels, banks, private clubs, etc.
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Seek exclusive benefits and sponsorships from partners for Piaget clients to enhance client treatment and foster loyalty
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Incentivize partners to refer their clientele to Piaget by providing benefits such as co-branded event opportunities, exclusive shopping privileges, to facilitate recruitment of new clients
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Source, select, and manage a network of high-quality vendors, including caterers, decorators, service providers, to support event execution with services that align with Piaget’s brand standard
Client Data Analysis
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Communicate with boutique staff to ensure completed data capture with high accuracy
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Analyze client interactions, preferences, and purchase history to identify trends to develop future engagement strategies
REQUIREMENTS
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With relevant experience in handling Hong Kong & Macau market
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5+ years of proven experience in Retail Operation / Client Development role
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Strong network and understanding in the luxury retail industry
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Bachelor’s degree holder in a related field
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Excellent written and verbal communication skills
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Business fluency in English
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Detail oriented with the ability to manage multiple projects simultaneously
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A team player with the ability to build strong relationships with colleagues both in the office and frontline
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SAP and Microsoft Office software
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