Account Manager (IT Services & Banking Solutions)

Position Overview

We are looking for an experienced and commercially driven Account Manager to lead business development and client account management activities in Malaysia.

The successful candidate will be responsible for identifying and securing new business opportunities, developing and managing client relationships, coordinating recruitment and service delivery, and achieving assigned revenue and business growth targets.

The role requires a strong understanding of the Malaysian IT services market, preferably with established relationships in the banking, financial services, insurance, FinTech, or technology sectors.

"We are particularly interested in candidates with a strong track record of acquiring new clients and generating business opportunities in IT staffing, IT consulting, and technology services"

Key Responsibilities

1. New Business Development

• Proactively identify, develop, and secure new business opportunities within the Malaysian IT services market, particularly in the banking, financial services, insurance, FinTech, and technology sectors.
• Acquire new corporate clients and establish long-term business relationships.
• Identify client requirements for IT staffing, software development, application testing, system integration, managed services, and ODC solutions.
• Develop and maintain a strong sales pipeline through market research, networking, referrals, and direct client engagement.
• Prepare business proposals, service quotations, rate cards, and presentations to secure new contracts.
• Negotiate commercial terms, pricing, and service agreements with prospective clients.
• Consistently achieve or exceed assigned revenue and business development targets.

2. Client & Account Management

• Act as the primary point of contact for assigned client accounts in Malaysia.
• Develop and maintain strong relationships with key decision-makers, including hiring managers, IT leaders, procurement teams, and senior management.
• Understand clients' business objectives, technology requirements, and resource needs.
• Identify opportunities to expand existing accounts through additional resource placements, new projects, and cross-selling of CLPS services.
• Conduct regular client meetings and business reviews to maintain customer satisfaction and strengthen business relationships.
• Address client concerns, resolve issues, and ensure long-term account retention.
• Monitor contract renewals and identify opportunities to extend or expand existing engagements.

3. Recruitment Delivery & Team Coordination

• Work closely with the Talent Acquisition (TA) team to ensure timely and effective fulfilment of client staffing requirements.
• Communicate client requirements clearly, including technical qualifications, experience, budget, and expected delivery timelines.
• Monitor recruitment progress, candidate submissions, interview arrangements, offers, and onboarding.
• Coordinate with the TA team to improve recruitment efficiency and candidate placement success rates.
• Work with HR, Business Operations (BO), and other internal teams to ensure smooth consultant onboarding, deployment, and offboarding.
• Monitor consultant performance and address client feedback or delivery issues promptly.
• Provide guidance and support to recruitment and delivery teams to ensure client expectations are met.

4. Commercial & Operational Management

• Take responsibility for the commercial performance of assigned accounts, including revenue growth, profitability, and account sustainability.
• Manage pricing negotiations and ensure commercial arrangements meet the company's profitability requirements.
• Coordinate with Finance and Business Operations on purchase orders (POs), Statements of Work (SOWs), timesheets, invoicing, and payment collections.
• Monitor outstanding invoices and support timely collection of client payments.
• Ensure that client contracts, service agreements, and SOWs are properly executed, maintained, and renewed.
• Maintain accurate and updated client information, sales pipelines, forecasts, and business activities in the company's reporting systems.
• Prepare regular business development, revenue, and account performance reports for management.
• Ensure compliance with company policies, contractual obligations, and applicable Malaysian laws and regulations.

5. Market Development & Strategic Growth

• Monitor developments in the Malaysian IT services and technology staffing markets.
• Identify emerging business opportunities, potential strategic accounts, and new industry segments.
• Develop market-entry and account development strategies for target clients.
• Collaborate with regional teams across Singapore, India, China, and other CLPS locations to leverage global delivery capabilities.
• Promote CLPS's comprehensive IT services and solutions to Malaysian clients.
• Support management in executing the company's business expansion strategy in Malaysia.

Qualifications & Experience

Essential Requirements

• Bachelor's degree in Information Technology, Computer Science, Business Administration, Banking, or a related discipline.
• Minimum 5 years of relevant experience in account management, business development, or IT services sales, preferably within the Malaysian market.
• Proven track record of acquiring new clients, developing business opportunities, and achieving sales or revenue targets.
• Strong knowledge of the IT services industry, particularly IT staffing, technology consulting, software development, or application testing.
• Experience managing corporate clients, preferably within banking, financial services, insurance, FinTech, or large enterprises.
• Strong understanding of the end-to-end business development and account management process, including prospecting, proposal preparation, negotiation, contract execution, and account expansion.
• Ability to work effectively with recruitment teams to fulfil client resource requirements.
• Good commercial awareness, including pricing, profit margins, contract management, invoicing, and collections.
• Excellent communication, negotiation, relationship management, and presentation skills.
• Good command of written and spoken English.
• Ability to work independently, manage multiple accounts, and consistently deliver business results.

Preferred Qualifications

• An established professional network among Malaysian banks, financial institutions, FinTech companies, or major technology companies.
• Previous experience working for an IT staffing, IT consulting, system integration, or technology outsourcing company in Malaysia.
• Existing relationships with IT hiring managers, technology decision-makers, procurement teams, or vendor management departments.
• Demonstrated success in acquiring new enterprise clients and expanding existing accounts.
• Experience managing a recruitment or resource delivery team.
• Familiarity with Malaysian IT staffing business practices, outsourcing arrangements, and vendor management processes.
• Experience working in a multinational or regional IT services organization.
• Proficiency in Bahasa Malaysia or Mandarin would be an advantage.

Personal Attributes

We are looking for someone who demonstrates:

• Strong hunter mentality: Proactive and motivated to identify new opportunities, approach prospective clients, and win new business.
• Results orientation: Focused on achieving business targets, growing revenue, and delivering measurable results.
• Entrepreneurial mindset: Comfortable taking ownership of business development activities and building a client portfolio.
• Relationship-building skills: Capable of establishing trust and maintaining long-term relationships with clients and internal stakeholders.
• Commercial acumen: Able to balance business growth, client satisfaction, and profitability.
• Leadership and teamwork: Able to collaborate effectively with recruitment, operations, finance, and regional management teams.
• Resilience and adaptability: Comfortable working in a competitive, fast-paced, and evolving business environment.
• Professional integrity: Committed to ethical business practices, transparency, and compliance.

Pay: From RM5,000.00 per month

Benefits:

• Health insurance

Application Question(s):

• Will you require sponsorship to work in Malaysia?
• Are you open working on contract for 1 year?
• How many years of relevant experience do you have on the applied role?
• How many days is your notice period?
• How much is your expected salary?

Work Location: In person

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