Job Summary
We are looking for an experienced and result-oriented Operations Manager to oversee the overall operations of our restaurants. The role will be responsible for ensuring smooth daily operations, maintaining service quality, improving customer satisfaction, increasing sales, controlling operational costs, and ensuring effective utilization of manpower and resources.
Key Responsibilities
- Oversee the complete day-to-day operations of the restaurant.
- Ensure smooth coordination between front-of-house and back-of-house operations.
- Monitor restaurant sales, revenue, food costs, labour costs, and overall profitability.
- Drive sales through effective operational planning, upselling, promotions, and improved customer service.
- Ensure high standards of food quality, service, hygiene, cleanliness, and presentation.
- Monitor customer feedback and resolve complaints promptly and professionally.
- Manage staff scheduling, shift allocation, attendance, productivity, and manpower requirements.
- Lead, train, motivate, and evaluate restaurant staff to maintain high performance standards.
- Ensure proper implementation of company SOPs, service standards, and operational procedures.
- Monitor inventory, stock movement, wastage, portion control, and food cost.
- Coordinate with kitchen, service, billing, purchase, stores, and finance teams.
- Ensure proper billing, cash handling, POS operations, and daily sales reconciliation.
- Monitor operational expenses and identify opportunities for cost reduction without compromising service quality.
- Conduct regular inspections of the restaurant and take corrective action on operational gaps.
- Ensure compliance with food safety, hygiene, health, fire, and other applicable standards.
- Coordinate with maintenance and support teams to ensure equipment and facilities remain operational.
- Monitor daily operational reports and key performance indicators.
- Identify opportunities to improve table turnover, average order value, customer retention, and overall restaurant performance.
- Support the planning and execution of events, offers, promotions, and special campaigns.
- Maintain discipline and professional conduct among restaurant employees.
- Report operational issues, performance updates, and improvement requirements to management.
- Implement continuous improvement initiatives to enhance efficiency and profitability.
Requirements
- Bachelor's degree/Diploma in Hotel Management, Hospitality, Business Administration, or a related field.
- 5–10 years of experience in restaurant or F&B operations, with relevant managerial experience.
- Strong knowledge of restaurant operations, service standards, food cost, inventory, and manpower management.
- Experience in managing large teams and high-volume restaurant operations will be an advantage.
- Strong leadership and people-management skills.
- Good communication and customer-handling skills.
- Strong analytical, problem-solving, and decision-making abilities.
- Good knowledge of POS systems, MS Office, and operational reporting.
- Ability to work flexible hours, weekends, and holidays based on business requirements.
Key Skills
Restaurant Operations | F&B Management | Sales & Revenue Management | Customer Service | Team Management | Food Cost Control | Inventory Management | Manpower Planning | POS & Billing | SOP Implementation | Cost Control | Leadership | Problem Solving
Pay: ₹35,000.00 - ₹60,000.00 per month
Benefits:
- Food provided
- Provident Fund
Work Location: In person
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