PT Xinyi Trading Group Official is a business consulting firm and the exclusive distributor of Keenon Robotics in Indonesia, focusing on intelligent automation and robotic solutions. The company helps organizations enhance operational efficiency, improve customer experience, and support sustainable growth through smart automation. As the official partner of Keenon Robotics, a global leader in commercial service robots, PT Xinyi Trading Group Official delivers cutting-edge technology to hospitality, F&B, healthcare, retail, industrial, and institutional sectors.
Job Descriptions :
- Provide on-site and remote technical support based on client needs
- Provide on-site and remote troubleshooting for hardware and software issues
- Conduct installation, robots mapping, configuration, and maintenance of products
- Collaborate and coordinate with technical support team for complex issue escalation
- Deliver user training, product demos, and technical documentation
- Prepare service reports
- Full support on pre-sales and after-sales technical activities
- Help to train the sales team if needed
Requirements:
- Diploma or Bachelor’s Degree in Engineering, IT, or related field
- 1–3 years of experience in technical or field support (fresh graduates with strong technical background are welcome)
- Good understanding of robotics systems, sensors, automation, and spareparts
- Willing to learn new system and technology
- Strong problem-solving and analytical skills
- Preferably can communicate in English & Chinese
- Willing to travel and provide on-site support when required
Experience:
- Technical / Engineer: 1 year (Preferred)
Language:
- English (Preferred)
Willingness to travel:
- 75% (Preferred)
Work Location: In person
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