Duties and Responsibilities
- Welcome patients and visitors politely.
- Book, confirm, cancel, and reschedule appointments.
- Answer phone calls, WhatsApp messages, and patient inquiries.
- Register patients and update their information in the clinic system.
- Coordinate appointments with doctors and nurses.
- Handle billing, payments, receipts, and insurance documentation when required.
- Explain clinic services and direct patients to the appropriate department.
- Maintain patient confidentiality and organize medical records.
- Keep the reception and waiting area clean and professional.
- Follow clinic policies and applicable UAE healthcare regulations.
Qualifications and skills
- Good communication skills in English and Arabic is required.
- Previous clinic or hospital reception experience is preferred.
- Basic computer skills, including Microsoft Office and appointment systems.
- Friendly attitude, professional appearance, and good customer service.
- Ability to multitask and work under pressure.
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