We are looking for a skilled and customer-focused Application Support & Implementation Consultant to manage software implementation, application configuration, technical troubleshooting, and ongoing client support. The candidate will work closely with clients, developers, and internal teams to ensure smooth application deployment, efficient issue resolution, and optimal software performance.
Key Responsibilities
- Application Implementation: Install, configure, deploy, and implement software applications according to client requirements.
- Technical Support: Provide Level 1 and Level 2 application support, diagnose technical issues, and resolve application-related problems.
- Client Coordination: Understand client requirements, provide technical guidance, and ensure effective communication throughout the implementation process.
- Troubleshooting: Investigate application errors, identify root causes, and coordinate with development teams for complex issues.
- Testing & Deployment: Perform application testing, user acceptance testing (UAT), and deployment verification.
- User Training: Conduct client training sessions and prepare user manuals, technical documentation, and implementation guides.
- Application Configuration: Customize application settings, workflows, and user permissions based on business requirements.
- Database Support: Perform basic SQL queries, data validation, and database-related troubleshooting.
- Incident Management: Track, prioritize, and resolve support tickets within agreed service-level agreements (SLAs).
- Documentation: Maintain implementation records, issue logs, troubleshooting procedures, and project status reports.
- Post-Implementation Support: Monitor application performance and provide ongoing assistance to ensure client satisfaction.
Required Skills & Qualifications
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in software application implementation, technical support, or application maintenance.
- Basic knowledge of SQL, databases, and application troubleshooting.
- Understanding of software development life cycle (SDLC) and software deployment processes.
- Strong analytical, problem-solving, and communication skills.
- Ability to interact professionally with clients and coordinate with cross-functional teams.
- Good documentation, time-management, and organizational skills.
- Ability to work independently and manage multiple support requests.
Preferred Skills
- Experience with ERP, CRM, SaaS, or enterprise software applications.
- Familiarity with APIs, integrations, and data migration.
- Knowledge of ticketing tools such as Jira, ServiceNow, or similar platforms.
- Understanding of Windows/Linux environments and basic networking.
- Experience in client onboarding, software configuration, and UAT.
Key Performance Indicators (KPIs)
- Timely resolution of application support tickets.
- Successful and timely software implementations.
- Client satisfaction and feedback.
- Compliance with SLAs and implementation timelines.
- Accuracy of technical documentation.
- Reduction in recurring application issues.
Pay: ₹25,000.00 - ₹50,000.00 per month
Benefits:
- Flexible schedule
- Paid sick time
Work Location: In person
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