- Develop and execute a comprehensive capability development strategy aligned with organizational objectives.
- Create and elaborate training materials/modules for Agents and Branch Managers (BM) of English Academy Center.
- Conduct training sessions and workshops for Agents and Branch Managers to improve sales capability.
- Conduct thorough needs analysis in collaboration with the Commercial Team to identify skill gaps and learning priorities.
- Collaborate with business leaders, product lines, and other stakeholders to ensure alignment of capability development initiatives.
- Monitor and evaluate the capability development of Agents and Branch Manager on an ongoing basis.
- Establish and track key performance indicators (KPIs) to measure the impact and effectiveness of capability development initiatives.
- Provide regular updates and reports on capability development progress to relevant stakeholders/management.
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