Industry/ Specialization: Industrial machinery manufacturer specializing in heat exchange and cooling solutions
Employment Type: Permanent
Position: Sales Engineer / Sales Manager
Work Location: Pasir Gudang, Johor/ Subang Jaya, Selangor
Working Hours: Mon–Fri, 8AM–5PM
Salary Package: RM8,000-16,000 (depending on experience)
Responsibilities:
1. Market Development & Customer Management
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Develop and expand overseas markets, including Southeast Asia, the Middle East, and other target regions, by identifying potential customers for pressure vessels, air coolers, and related cooling equipment through international exhibitions, industry networks, and business development channels.
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Maintain and strengthen relationships with existing customers to improve repeat business and customer satisfaction.
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Conduct market research on industry trends, competitor activities, and local product access regulations (e.g. ASME, PED certification requirements), formulate targeted sales strategies, and achieve assigned annual sales and collection targets.
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Lead overseas brand promotion initiatives, including preparation of English technical product materials, and organization of online and offline product presentations and technical seminars.
2. Technical & Commercial Proposal Delivery
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Possess strong knowledge of pressure vessel design pressure ratings, material standards, as well as air cooler cooling efficiency and structural design; provide accurate product selection, pricing, and customized technical solutions based on customer requirements.
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Coordinate with internal technical teams on solution design, technical clarification, and proposal reviews; lead commercial negotiations and prepare international trade contract terms in compliance with INCOTERMS, Letter of Credit (L/C) settlement, and other trade requirements to mitigate commercial and legal risks.
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Manage the full sales cycle from inquiry, quotation, contract signing, production scheduling, logistics, to final delivery, coordinating with production, logistics, and finance teams to ensure timely delivery and successful payment collection.
3. Order Execution & After-Sales Support
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Prepare and review import and export documentation, liaise with customs clearance agents and international logistics providers, and closely monitor production and shipment progress to resolve execution issues promptly.
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Provide overseas customers with installation guidance, commissioning support, and troubleshooting assistance, and handle customer complaints and claims professionally to enhance overall project delivery experience.
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Establish and maintain detailed customer records, collect on-site equipment performance feedback, and provide recommendations to R&D and production teams for product improvement and process optimization.
4. Risk Control, Compliance & Team Collaboration
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Assess international trade risks including exchange rate fluctuations, tariff policies, and geopolitical factors, and develop appropriate risk mitigation plans to ensure compliance throughout overseas business operations.
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Collaborate with internal engineering, legal, and finance teams to optimize overseas business processes; organize and participate in cross-functional meetings to resolve operational challenges.
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Prepare and submit weekly and monthly sales reports, market analysis reports, and customer follow-up records, and complete other tasks assigned by management.
Requirements:
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Diploma or above in Mechanical Design & Manufacturing and Automation, Process Equipment & Control Engineering, Refrigeration & Cryogenic Engineering, or other related disciplines.
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Minimum of 3 years of overseas sales experience in pressure vessels, air coolers, or refrigeration/ chemical equipment, with proven ability to independently develop international markets. (Candidates with existing customer networks in the Middle East or Southeast Asia are preferred.)
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Familiar with technical principles and manufacturing processes of pressure vessels and air coolers.
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Knowledgeable in international product certification standards, such as ASME, PED.
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Proficient in international trade procedures, Letter of Credit (L/C) operations, and INCOTERMS trade terms.
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Strong business negotiation skills, resilience, and cross-cultural communication abilities.
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Willing to accept long-term overseas assignments.
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Demonstrates excellent teamwork, professionalism, and ethical standards.
Pay: RM8,000.00 - RM16,000.00 per month
Benefits:
- Professional development
Application Question(s):
- Are you comfortable with working location in Pasir Gudang, Johor?
- Are you comfortable with working location in Subang Jaya, Selangor?
- If you're not currently in Johor/ Selangor, may you advise if you will be relocated to Johor/ Selangor if you're being selected for this position?
Language:
- Mandarin (Required)
Work Location: In person
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