The Sales Support Associate – Textbook Products provides administrative, operational, and coordination support to the sales team in promoting and selling textbooks and other educational publications. The role ensures accurate preparation of sales documents, timely processing of customer orders, proper maintenance of sales records, and effective coordination with internal departments and school clients.
The successful candidate will help streamline sales operations, monitor order status, prepare sales reports, and assist in promotional activities to support the achievement of the company's sales targets and business objectives.
Key Responsibilities
1. Sales Administrative Support
- Provide day-to-day administrative support to the sales team and Sales Account Executives.
- Prepare quotations, sales proposals, purchase order documentation, sales reports, and other related sales documents.
- Maintain and update customer databases, school account records, sales files, and product information.
- Organize and maintain accurate records of sales transactions, customer communications, and account activities.
- Assist in preparing sales presentations, product catalogs, price lists, and promotional materials.
- Monitor deadlines and ensure the timely submission of sales documents and reports.
2. Order Processing and Coordination
- Receive, review, and process textbook orders and purchase orders from schools and institutional clients.
- Verify order details, product titles, quantities, pricing, discounts, and other relevant information.
- Coordinate with the warehouse, inventory, logistics, and finance teams regarding product availability, order fulfillment, delivery schedules, billing, and payment status.
- Monitor the status of customer orders and provide timely updates to the sales team and clients.
- Assist in resolving order discrepancies, delivery concerns, and documentation issues.
- Ensure that all sales transactions are properly documented and processed according to company policies.
3. Sales Team Coordination
- Provide operational support to Sales Account Executives in managing school accounts and sales opportunities.
- Assist in monitoring sales targets, sales performance, account activities, and pending transactions.
- Consolidate sales reports, forecasts, and updates submitted by the sales team.
- Coordinate schedules for school visits, client meetings, textbook presentations, and other sales activities.
- Follow up on pending quotations, purchase orders, deliveries, and other outstanding sales requirements.
- Help ensure smooth communication between the sales team and other departments.
4. Customer Service and Account Support
- Respond to customer inquiries regarding textbook titles, product availability, pricing, order status, and delivery schedules.
- Provide accurate product information and refer technical or specialized inquiries to the appropriate personnel.
- Assist in handling customer complaints and coordinate with relevant departments for timely resolution.
- Maintain professional and responsive communication with school administrators, teachers, purchasing personnel, and other clients.
- Support the sales team in maintaining positive relationships with existing and prospective school accounts.
5. Sales and Marketing Activity Support
- Assist in the preparation and distribution of promotional materials for textbook products.
- Support the planning and implementation of textbook launches, school presentations, book fairs, educational exhibits, and other promotional activities.
- Help coordinate event registrations, attendance records, presentation materials, and post-event documentation.
- Gather and consolidate feedback from schools and the sales team regarding textbook products and market requirements.
- Assist in monitoring competitor information, product updates, and market trends relevant to textbook sales.
6. Reporting and Documentation
- Prepare regular sales activity reports, order monitoring reports, and account status updates.
- Maintain accurate and updated sales databases and tracking sheets.
- Monitor pending orders, back orders, deliveries, and other outstanding transactions.
- Ensure the completeness and accuracy of sales documentation.
- Perform other sales support and administrative duties as assigned by the immediate supervisor.
Pay: Php20,000.00 - Php25,000.00 per month
Benefits:
- Additional leave
- Flexible schedule
- Flextime
- Opportunities for promotion
- Paid training
- Pay raise
- Promotion to permanent employee
- Staff meals provided
- Work from home
Work Location: Hybrid remote in Manila
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