Sales Support Associate
Location: Makati City Work Setup: Hybrid (3 days onsite, 2 days work from home) Work Schedule: Day Shift
Job Summary:
The Sales Support Associate provides administrative and operational support to the sales team, ensuring efficient sales activities, accurate account records, and timely customer coordination. The role works closely with Account Managers to support customer engagement and day-to-day sales operations.
Key Responsibilities:
- Coordinate customer meetings, appointments, and follow-up communications.
- Prepare summaries of customer purchases, account activities, and relevant information.
- Respond to routine customer inquiries regarding user access, licenses, and product-related concerns.
- Maintain and update customer records, contact details, and account information in CRM systems.
- Research account structures and customer relationships to support account planning.
- Assist Account Managers with customer engagement plans and business reviews.
- Provide administrative support for renewals, order processing, and contract-related activities.
- Review incoming sales inquiries and direct requests to the appropriate Account Manager.
- Monitor sales activities to ensure timely completion and compliance with established SLAs and processes.
- Maintain confidentiality when handling customer and company information.
Qualifications:
- Strong administrative, organizational, and coordination skills.
- Excellent written and verbal communication skills.
- Good attention to detail and accuracy in handling data and documentation.
- Ability to manage multiple tasks and meet deadlines.
- Proficiency in Microsoft Office applications.
- Experience with CRM systems or sales support platforms is an advantage.
- Experience in sales support, customer service, or administrative operations is preferred.
Application Question(s):
- How much is your current salary?
- How much is your expected salary?
- How long is your notice period?
Work Location: Hybrid remote in Makati
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