Job Summary
The Operations Manager will be responsible for overseeing and managing the daily freight forwarding activities across all modes of transportation, including sea, air, and road, and responsible for the smooth execution of import processes of the Company.
The Operations Manager must have a comprehensive understanding of the logistics and freight forwarding industry, including the intricacies of sea, air, and road transportation. Your expertise in import processes will be crucial in navigating complex regulations, compliance requirements, and documentation procedures.
As the Operations Manager, you will lead a team of dedicated professionals, guiding and empowering them to perform at their best. Your strong leadership skills will enable you to provide direction, set performance targets, and foster a culture of continuous improvement. Additionally, you will collaborate closely with other departments, such as customer service, sales, and finance, to ensure seamless coordination and alignment of operational activities.
Key Accountabilities
1. Manage daily freight forwarding activities, including coordination of shipments, import processes
2. Proactively follow up with carriers/agents to ensure timely arrival of shipments.
3. Coordinate shipping instructions and communicate with customers to ensure smooth shipment handling.
4. Prepare shipping instructions and coordinate shipments with shipping lines.
5. Send arrival notices to customers, keeping them informed of shipment status.
6. Follow up with clients to address any queries or concerns they may have.
7. Ensure accuracy of invoices, bills of lading, shipping statements, and achievement of key performance indicators (KPIs).
8. Liaise with shippers/consignees, truckers, and customs clearance brokers to facilitate efficient operations.
9. Maintain strong relationships with agents worldwide to support global operations.
10. Identify and explore new business opportunities and potential markets.
11. Collaborate with the accounting department to handle invoicing and financial aspects of operations.
12. Foster and maintain positive relationships with shipping lines to optimize service levels. 13. Develop team members through training and performance management to maximize their potential.
14. Ensure cross-training for all positions is completed and documented to promote operational flexibility.
15. Maintain a customer-focused approach and promptly address inquiries and complaints using established guidelines.
16. Take ownership of customer complaints and queries, proactively following through to resolution.
17. Perform various customer service activities, including upselling, to enhance customer satisfaction and business growth.
18. Effect necessary communication and motivation to staff. Monitors individual performance via observation and review of various productivity metrics. Counsels and disciplines as necessary.
Qualifications and Requirements:
- Bachelor's degree in a relevant field (e.g., logistics, supply chain management) is preferred.
- Proven experience in operations management within the freight forwarding industry.
- In-depth knowledge of sea, air, and road transportation operations, import processes.
- Strong understanding of international shipping regulations, customs procedures, and documentation requirements.
- Excellent communication and interpersonal skills to effectively collaborate with customers, carriers, agents, and team members.
- Proficiency in using freight forwarding software and systems.
- Strong organizational and problem-solving abilities to manage multiple tasks and prioritize effectively.
- Ability to work under pressure and meet tight deadlines.
- Demonstrated leadership skills and the ability to develop and motivate a team.
Job Type: Full-time
Pay: Php50,000.00 - Php70,000.00 per month
Work Location: In person
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