Join our team as a Field Application Specialist and play a key role in helping customers successfully apply our Incucyte portfolio within their research and workflows. Through application expertise, technical consultation and customer-facing product support, you will help customers get the most from our solutions and contribute to better health for more people. This is a remote-based position covering a territory across the North of England, Scotland and Ireland. The successful candidate can be based in Manchester, Liverpool, Nottingham, Leeds, Edinburgh or Glasgow. The role involves regular customer interaction and travel of up to 70% of the time.
Grow With Us – Your Responsibilities
- Support customer evaluations, application assessments and technical consultations, translating process requirements into appropriate product and workflow recommendations to accelerate adoption
- Execute application trials, validations, proof-of-concept activities and customer training, designing, coordinating and documenting customer-specific evaluation and onboarding plans and outcomes
- Resolve technical inquiries, application challenges and product performance issues by troubleshooting customer processes and coordinating corrective actions with relevant functions
- Provide application expertise throughout opportunity development, contributing technical insights, competitive positioning and solution recommendations to support customer use cases and proposed solutions
- Generate leads through customer interactions, meetings, pre-sales activities, presentations and seminars, while maintaining awareness of and tracking opportunities within the pipeline
- Capture customer feedback, application trends and competitive intelligence by analysing field observations, trial outcomes and product usage patterns, and share actionable recommendations with Product Management and relevant stakeholders to support portfolio enhancements
What Will Convince Us
- Master’s degree or PhD in Life Sciences, Biotechnology, Engineering or a related field
- Previous experience of application support, technical support, field application, laboratory, process development or related customer-facing experience within the life sciences industry
- Experience with biological imaging platforms, microscopy or cell culture, together with in-depth knowledge of relevant applications and associated customer workflows
- Strong hands-on technical capability, including demonstrations, trials, evaluations and customer training, with the ability to document findings, outcomes and technical recommendations in a structured manner
- A strong troubleshooting and solution-oriented mindset, with the ability to resolve technical and application-related issues in customer environments
- Customer-focused approach with strong communication and presentation skills, and the ability to understand customer needs and articulate technical value to diverse stakeholders
- Ability to collaborate effectively across Sales, Product Management, Quality and other cross-functional stakeholders in a matrix environment, with willingness to travel up to 70% of the time
In order to commence working with us, the successful candidate must have the right to work in the UK.
What We Offer
As a growing global life science company, stock listed on the MDAX and TecDAX, Sartorius offers a wide range of Benefits:
- Personal and Professional Development: Mentoring, leadership programs, Talent Talks, internal seminar offerings, coaching for managers
- Making An Impact Right From The Start: Comprehensive onboarding, including a virtual online platform even before joining, Welcome Workshops, "buddy" as point of contact
- Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics, such as coaching, agile working and businesswomen network
Attractive Working Conditions
- 37.5 hours working week
- 25 days annual leave plus public holidays
- Annual option to buy, sell or carry over annual leave
- Company Car
Health & Wellbeing
Competitive benefits package, including:
- Private Medical Insurance
- Private Dental Insurance
- Group Life Assurance
- Travel Insurance (Employee Paid)
- Salary Sacrifice Health Assessment Service
- Salary Sacrifice Cycle to Work Scheme
Planning Ahead For Your Future
- Group Personal Pension Plan
- Group Income Protection
- Salary Sacrifice Will Writing Service
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