Key responsibilities 1. Internal Product Support
- Own end-to-end resolution of internally reported product issues across LOS, LMS, customer apps, and operations apps.
- Monitor production dashboards/alerts,.
- Be the escalation point for the support queue — decide what gets fixed directly, what needs engineering, and what needs a workaround. 2. Product Training & Induction
- Plan and deliver recurring training — onboarding workshops, feature-release walkthroughs, refreshers for Sales, Operatio…
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