Our client, a dynamic e-commerce business, offering eco-friendly Home & Kitchen products, is looking for a proactive and empathetic Customer Care Specialist for a full-time remote position.
We are seeking a warm, customer-focused professional who excels in written communication and thrives in digital environments. The ideal candidate has experience in email and chat-based customer service and feels comfortable initiating outreach through social media and messaging platforms. A background in e-commerce or online support is a strong plus.
About the company:
It is a fast-growing brand developing several new green and sustainable products for eco-conscious consumers. Currently, the company sells mostly on Amazon, but it also operates on Shopify, Walmart, and Fair, offering its products in 6 countries (USA, Canada, Mexico, UK, Germany, and Japan). Besides the strong online presence, they also sell in 260+ physical stores and recently closed large distribution partnerships for state-wide USA retail sales.
Key Responsibilities:
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Respond to customer inquiries via email, live chat, and social media messages in a timely, friendly, and accurate manner.
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Actively reach out to customers via social media platforms (e.g. Instagram, Facebook) and WhatsApp groups to share helpful content, product updates, and support.
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Handle customer questions related to orders, shipping, product issues, warranties, and returns.
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Marketplace reviews management: apply strategies to maximize positive reviews and minimize negative ones.
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Brand reputation management: interact with potential customers in social media, Reddit and other platforms to lead positive conversations about the brand.
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Look for opportunities to upsell or cross-sell relevant products through helpful and personalized communication.
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Accurately document all customer interactions in the CRM system.
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Work cross-functionally with internal teams to resolve customer concerns efficiently.
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Maintain a consistent tone of kindness, calmness, and professionalism in all written communication.
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Contribute ideas to improve the overall customer experience and engagement strategy.
Requirements:
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Fluent English speaker with excellent written communication skills.
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Prior experience in email/chat-based customer support (experience in e-commerce or online retail is a strong advantage).
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Empathetic, solution-oriented, and attentive to detail.
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Confident using CRM tools, chat platforms, and social media channels for customer engagement.
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Comfortable with proactive outreach and community interaction.
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Tech-savvy and quick to learn new systems and tools.
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Well-organized, self-motivated, and capable of managing multiple tasks in a remote setting.
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A friendly, calm demeanor and a genuine desire to help others.
What We Offer:
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Work for a market-proven, fast-growing international company.
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Competitive and timely salary.
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Supportive and friendly work environment.
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Be a part of something bigger, where you can have autonomy over your work.
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Fully remote work and flexible working hours (work from whatever place).
Originally posted on Himalayas
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